Strategic Employee Relations Manager

CrossCountry Mortgage; Cleveland (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Disability insurance

Wellness program

Employee assistance program

Job summary

CrossCountry Mortgage is hiring an HR Employee Relations Manager to support a high-volume, regulated environment. You will partner with branch managers and corporate leadership to address performance issues, terminations, employee complaints, and investigations, ensuring compliant processes.

With a focus on data-driven insights, you will deliver training on performance management and employee relations, maintain confidential records, and help sustain a high-performance workforce across our

Qualifications

• Bachelor's degree or equivalent combination of education and experience, preferred.
• 5+ years HR experience; experience with employee relations and terminations, preferred.
• Experience supporting multi-state operations in a regulated environment.

Responsibilities

• Serve as the primary HR contact for managers and employees regarding workplace concerns, policy interpretation, and performance issues.
• Advise managers on progressive discipline, performance improvement plans (PIPs), and termination decisions, ensuring compliance with employment law and mortgage industry standards.
• Conduct investigations into policy violations, harassment, discrimination, and other employee issues.
• Asist management with the administration of Performance Improvement Plans.
• Manage voluntary and involuntary terminations, including risk assessment, documentation, and compliance with federal/state laws.
• Coordinate offboarding processes, including notification of final pay, benefits continuation, and retrieval of company equipment and confidential client data.
• Respond to any post termination issues that arise from management or past employees.
• Provide data-driven insights to senior leadership on trends, risks, and opportunities.
• Deliver training to managers on performance management, performance improvement, and employee relations.
• Serve as a subject-matter expert on HR policies and employment law.
• Maintain confidential information.

Skills

Decision making

Risk assessment

Empathy

Integrity

Confidentiality

Influence & trust

Education

Bachelor's degree or equivalent

PHR/SPHR/SHRM-CP certification

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

CrossCountry Mortgage is hiring an HR Employee Relations Manager to support a high-volume, regulated environment. You will partner with branch managers and corporate leadership to address performance issues, terminations, employee complaints, and investigations, ensuring compliant processes.

With a focus on data-driven insights, you will deliver training on performance management and employee relations, maintain confidential records, and help sustain a high-performance workforce across our