Employee Relations & Compliance Leader

CCM CrossCountry Mortgage, LLC; Cleveland (OH); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Disability coverage

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC is hiring an HR Employee Relations Manager to support a high‑volume, regulated environment. You will act as the primary HR contact for managers and staff on workplace concerns and policy interpretations.

You will advise on progressive discipline, terminations, and performance improvement plans, ensuring compliance with employment law and mortgage industry standards. You will also conduct investigations and manage terminations and offboarding with a focus on risk

Qualifications

• Bachelor's degree or equivalent; preferred in HR or related field.
• 5+ years HR experience with employee relations and terminations.
• Experience supporting multi-state operations in regulated environments.

Responsibilities

• Serve as the primary HR contact for managers and employees on workplace concerns.
• Advise on progressive discipline, PIPs, and termination decisions.
• Conduct investigations into policy violations, harassment, and other issues.
• Manage terminations, offboarding, and benefits continuation.

Skills

HR policies

Employee relations

Risk assessment

Multistate compliance

Decision making

Education

Bachelor's degree or equivalent

PHR/SPHR/SHRM-CP (preferred)

Tools

Microsoft Office

Job description

CrossCountry Mortgage, LLC is hiring an HR Employee Relations Manager to support a high‑volume, regulated environment. You will act as the primary HR contact for managers and staff on workplace concerns and policy interpretations.

You will advise on progressive discipline, terminations, and performance improvement plans, ensuring compliance with employment law and mortgage industry standards. You will also conduct investigations and manage terminations and offboarding with a focus on risk