Strategic eCommerce Ops Leader

Albertsons Companies; Pleasanton (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Associate discounts

Job summary

Albertsons Companies is seeking an eCommerce Operations Manager to drive performance for Home Delivery, Drive Up & Go and other channels in the Northern California Market. The role leads 50+ field staff and partners with store leadership to hit metrics and grow the ecommerce business.

Responsibilities include managing operations across assigned stores, ensuring quality and efficiency, and driving customer service excellence in a fast-growing online grocery segment.

Qualifications

• Bachelor's degree in related field or commensurate experience.
• 5+ years of retail operations/logistics/supply chain experience, including managing third party providers, preferably in ecommerce.
• Experience working across leadership levels and cross-functional partners.
• Experience in reading and understanding data and translating it to actionable items.

Responsibilities

• Achieve P&L results and operational metric goals in stores across assigned operating area.
• Lead Home Shopping Department Managers in day-to-day operations to achieve metrics of on-time tilling, on-time delivery, picks per hour and out of stocks including delivery via third party logistics partners.
• Lead the field teams through expansion, business and environment changes as needed.
• Review eCommerce goals, metrics and performance with store leadership and partner in growing the ecommerce business.

Skills

Retail operations

Data analysis

Team leadership

Cross-functional collaboration

Third-party logistics management

Education

Bachelor's degree

Tools

Excel

Job description

Albertsons Companies is seeking an eCommerce Operations Manager to drive performance for Home Delivery, Drive Up & Go and other channels in the Northern California Market. The role leads 50+ field staff and partners with store leadership to hit metrics and grow the ecommerce business.

Responsibilities include managing operations across assigned stores, ensuring quality and efficiency, and driving customer service excellence in a fast-growing online grocery segment.