Home Shopping Operations Lead

Shaw’s and Star Market; Canton (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well-being (401k,

Time off (vacation, holidays, sick pay

Leadership training and career growth

Inclusive work environment

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment, ensure accurate orders, and support strong customer satisfaction while driving digital sales growth in a fast-paced store setting.

You will manage schedules, coach associates, monitor metrics, and ensure compliance with food safety and operational standards, delivering a seamless digital shopping experience.

Qualifications

• Experience in retail, e-commerce, or Home Shopping operations.
• Familiarity with store systems, handheld technology and fulfillment platforms.
• Ability to lift up to 50 lbs. and work in varying temperature environments.
• Flexible availability including early mornings, evenings, weekends and holidays.

Responsibilities

• Oversee daily Home Shopping Department operations ensuring timely, accurate order fulfillment.
• Deliver an exceptional pick-up and delivery experience while handling customer concerns.
• Coordinate end-to-end fulfillment including picking, staging, dispensing, and delivery.
• Ensure proper use of Home Shopping technology and systems.
• Monitor KPIs like order accuracy, pick rates, on-time completion, and satisfaction.
• Create schedules aligned with order volume and productivity.
• Collaborate with department leaders to address inventory availability.
• Hire, train and develop Home Shopping associates, fostering a positive team culture.
• Ensure compliance with food safety, sanitation, quality, and standards.

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment, ensure accurate orders, and support strong customer satisfaction while driving digital sales growth in a fast-paced store setting.

You will manage schedules, coach associates, monitor metrics, and ensure compliance with food safety and operational standards, delivering a seamless digital shopping experience.