eCommerce Operations Manager

Safeway; Bellevue (WA); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability & life insurance

Flexible time off

Paid holidays

401(k) plan

Quarterly bonus

Job summary

Safeway seeks an eCommerce Operations Manager to drive performance for Home Delivery and Drive Up & Go. You will lead field teams, oversee fleets, and partner with leadership to hit metrics like on-time delivery and picks per hour.

The role requires 5+ years in retail operations, cross-functional collaboration, and strong data interpretation to drive improvements. Expect a dynamic, customer-focused environment with extensive travel.

Qualifications

• Bachelor’s degree in business or related field or equivalent experience.
• Graduate of Retail Management Certificate Program preferred.
• 5+ years of retail operations/logistics/supply chain experience, including managing third party providers, preferably in eCommerce.
• Experience leading across leadership levels and cross-functional partners.
• Ability to read data and translate it into actionable items.

Responsibilities

• Drive P&L results and operational metrics for eCommerce, including Home Delivery and Drive Up & Go.
• Lead drivers and Home Shopping Department Managers to meet key metrics like on-time tiling, on-time delivery, picks per hour, and OTST.
• Lead field teams through expansion and environmental changes.
• Review eCommerce goals and performance with store leadership to grow the business and remove growth roadblocks.
• Partner with Region Director of eCommerce on launching innovative strategies and programs.
• Maintain high standards of quality, productivity, efficiency, and service across expanding operations.
• Promote a culture of exceptional customer service among frontline eCommerce staff.
• Manage, interview, hire, and schedule 50+ employees; provide ongoing recognition, coaching, and mentoring.
• Oversee fleet of 30+ delivery trucks, including maintenance and safety; investigate accidents and claims.

Skills

Leadership

Data analysis

Cross-functional collaboration

Operations management

People management

Logistics experience

Education

Bachelor’s degree in business or related field

Retail Management Certificate Program

Job description

Position Purpose

The eCommerce Operations Manager is responsible for driving operational metrics for our eCommerce business including Home Delivery and Drive Up & Go and other innovative channels to service our customer in their area of responsibility.

• Achieve P&L results and operational metric goals in stores across assigned operating area.
• Lead Drivers and Home Shopping Department Managers in day-to-day operations to achieve their key metrics of on time tilling, on time delivery, picks per hour and out of stocks including delivery via third party logistics partners.
• Lead the field teams through expansion, business and environment changes as needed.
• Review eCommerce goals, metrics, and performance with store leadership on a regular basis and partner in growing the eCommerce business and overcoming roadblocks for growth.
• Work with Region Director of eCommerce on launching innovative strategies and programs for eCommerce.
• Set and maintain high standards of quality, productivity, efficiency, and service for our rapidly expanding business.
• Drive a culture of exceptional customer service within the frontline eCommerce staff.
• Ensure operational compliance with eCommerce policies and procedures.
• Manage, interview, hire and schedule a team of 50+ employees. Inspire and motivate field staff by providing on-going recognition, coaching, and mentoring.
• Manage fleet of 30+ delivery trucks including asset rotation, safety, and maintenance.
• Manage the investigation of accidents, workers comp claims and traffic citations.

Qualifications:

The following are preferred:

Education Level

• Bachelor’s degree in business or related field and/or equivalent work experience.
• Graduate of the Retail Management Certificate Program preferred.

Experience Level

• 5+ years of previous retail operations/logistics/supply chain experience, including managing third party providers, preferably in eCommerce.
• Experience working across leadership levels and cross-functional partners.
• Experience in reading and understanding data and translating it to actionable items.

Characteristics And Leadership

• Passionate about customer. Continuously seek opportunities to improve operational excellence.
• Strong business acumen and ability to analyze business trends and results, and to resolve complex situations.
• Strong ability to lead motivate, inspire, train and coach teams to a common goal of customer service.
• Extremely organized, with strong time management skills and ability to multi-task.
• Quick learner with strong problem-solving skills and a natural talent for process improvement.
• Strong communicator and active listener who comes with an open-mind and can effectively incorporate store partners in key decisions.
• Effective relationship-building skills, ability to cultivate strong partnerships across division partners.

The salary range is $ 80,170 to $115,000 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates.

Benefits may include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), Flexible Time Off, paid holidays (8-9 days annually), bereavement pay, and retirement benefits (such as 401(k). Associates in this position are also eligible for a quarterly bonus.

Physical Environment

• Work may be performed in a temperature-controlled environment.
• Must sit, stand, or walk for extended periods of time.
• May spend long periods of time at desk or computer terminal.
• May use calculators, keyboards, telephone, and other office equipment in the course of normal workday.
• Stooping, bending, twisting, and reaching may be required in completion of job duties.
• Workday is fast paced; some evening and weekend work may be required.

TRAVEL REQUIREMENTS:

75%+ of time is spent traveling.

Closing Date:

October 22, 2026

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified. The Company is committed to complying with all local, state, and federal regulations including requirements to provide reasonable accommodations of sincerely held religious beliefs and disabilities. If you feel you require an accommodation, please contact Human Resources.

AN EQUAL OPPORTUNITY EMPLOYER