Home Shopping Manager: Lead Digital Fulfillment & CX

Shaw’s and Star Market; Bath (ME); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well‑being (401k,

Time off: vacation, holidays, sick pay

Training and development

Inclusive work environment

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth.

In a fast-paced, hands-on environment, you will manage high-volume fulfillment, coach a team, and ensure use of Home Shopping technology and systems. This role focuses on performance and service excellence.

Qualifications

• Experience in retail, e-commerce, or Home Shopping operations.
• Ability to lift up to 50 lbs and work in varying temperatures.
• Flexible availability including early mornings, evenings, weekends, and holidays.

Responsibilities

• Oversee daily Home Shopping Department operations and ensure timely, accurate order fulfillment.
• Deliver an exceptional pick-up and delivery experience while resolving customer concerns professionally.
• Coordinate end-to-end fulfillment including picking, staging, dispensing, and delivery coordination.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor KPIs such as order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction.
• Create and manage schedules aligned with order volume and productivity expectations.
• Partner with department leaders to address inventory availability and out-of-stocks.
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.

Skills

Customer service

Communication

People management

Organization

Time management

Problem solving

Fast-paced work

Tools

Store systems

Handheld devices

Fulfillment platforms

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth.

In a fast-paced, hands-on environment, you will manage high-volume fulfillment, coach a team, and ensure use of Home Shopping technology and systems. This role focuses on performance and service excellence.