Strategic Dispatcher: Keep Field Ops Flowing & On Schedule

Nextech; St. George (VT); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health plans

Life insurance

401(k) match

Paid time off

Employee discounts

Job summary

Nextech is seeking a proactive Dispatcher to join our HVAC/R service team. You will connect our field technicians with customers, organize schedules, and keep everyone informed to ensure service runs smoothly and professionally.

Your role requires strong communication, high organizational ability, and a customer-focused mindset to support a fast-paced operation across the service network.

Qualifications

• Previous dispatch experience (service industry preferred).
• High-level computer skills, especially in Excel.
• Excellent organizational and time-management skills.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Top-notch communication skills - written and verbal.

Responsibilities

• Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date.
• Communicating service updates, customer needs, and schedule changes to technicians and management.
• Tracking service history, updates, and customer communications in the database.
• Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work.
• Verifying technician check-ins/outs and confirming IVR compliance.
• Ensuring technicians have the correct parts and POs to complete jobs successfully.
• Providing world-class support to internal teams and customers - always with professionalism and urgency.
• Collaborating with Regional Service Managers to clear and schedule new calls.

Skills

Dispatch experience

Excel

Organizational skills

Time management

Communication skills

Attention to detail

Tools

Excel

Job description

Nextech is seeking a proactive Dispatcher to join our HVAC/R service team. You will connect our field technicians with customers, organize schedules, and keep everyone informed to ensure service runs smoothly and professionally.

Your role requires strong communication, high organizational ability, and a customer-focused mindset to support a fast-paced operation across the service network.