Strategic Dispatch & Logistics Coordinator

Mamba Logistics, Inc.; Valencia, 91355, CA; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off and company holidays

Medical, dental, and vision benefits

Retirement savings options

Paid onboarding and dispatch-system培训

Professional development opportunities

Supportive logistics and operations环境

Opportunities for career advancement

Job summary

Mamba Logistics is seeking a detail‑oriented Dispatch Coordinator to support daily shipment coordination, driver and carrier communications, and accurate dispatch records in a fast‑paced logistics environment.

The ideal candidate will be organized, able to adapt to changing schedules, and maintain clear, professional communication with drivers, customers, warehouses, and internal teams. This role offers growth opportunities within our logistics organization.

Qualifications

• High school diploma or equivalent.
• 1–3 years of experience in dispatch, logistics, transportation, scheduling, customer service, or operations.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional in time-sensitive situations.
• Strong attention to detail.
• Proficiency with email, spreadsheets, and standard computer systems.
• Ability to manage changing schedules and competing priorities.
• Strong follow-up and problem-solving skills.

Responsibilities

• Coordinate daily pickup and delivery schedules.
• Assign and communicate shipment details to drivers and transportation partners.
• Monitor active shipments and maintain accurate dispatch records.
• Track driver availability, appointment times, and route changes.
• Communicate schedule updates and changes promptly.
• Assist with coordinating last-minute transportation needs.
• Serve as an administrative communication point for drivers and carriers.
• Provide pickup addresses, delivery information, appointment details, and other approved instructions.
• Confirm driver arrival, pickup, and delivery status.
• Communicate changes in schedules, locations, or customer requirements.
• Maintain professional communication with transportation partners.
• Document important driver and carrier communications.
• Monitor shipments throughout the transportation process.
• Update shipment statuses in the transportation-management system or company database.
• Follow up on delayed, missed, or incomplete pickups and deliveries.
• Communicate estimated arrival updates to customers and internal personnel.
• Track proof-of-delivery and other required documentation.
• Respond to routine customer questions regarding shipment schedules and status.
• Notify customers of approved delays or schedule changes.
• Confirm pickup and delivery appointments.
• Document customer requests and follow-up requirements.
• Escalate service complaints or complex operational issues to management.

Skills

Organizational skills

Multitasking

Verbal & written communication

Time management

Attention to detail

Problem-solving

Adaptability to changing priorities

Proficiency with email & spreadsheets

Customer service mindset

Calm under pressure

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Logistics / Supply Chain / Business Administration

Tools

TMS familiarity

Dispatch software

GPS tracking

Fleet-management platforms

Job description

Mamba Logistics is seeking a detail‑oriented Dispatch Coordinator to support daily shipment coordination, driver and carrier communications, and accurate dispatch records in a fast‑paced logistics environment.

The ideal candidate will be organized, able to adapt to changing schedules, and maintain clear, professional communication with drivers, customers, warehouses, and internal teams. This role offers growth opportunities within our logistics organization.