Strategic Dispatch & Logistics Coordinator

Mamba Logistics, Inc.

California (MO)

On-site

USD 42,000 - 60,000

Full time

5 days ago

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Benefits offered by this job

Competitive compensation

Paid time off and company holidays

Medical, dental, and vision benefits

Retirement savings options

Paid onboarding and dispatch-system培训

Professional development opportunities

Supportive logistics and operations环境

Opportunities for career advancement

Job summary

Mamba Logistics is seeking a detail‑oriented Dispatch Coordinator to support daily shipment coordination, driver and carrier communications, and accurate dispatch records in a fast‑paced logistics environment.

The ideal candidate will be organized, able to adapt to changing schedules, and maintain clear, professional communication with drivers, customers, warehouses, and internal teams. This role offers growth opportunities within our logistics organization.

Qualifications

High school diploma or equivalent.
1–3 years of experience in dispatch, logistics, transportation, scheduling, customer service, or operations.
Strong organizational and multitasking abilities.
Excellent verbal and written communication skills.
Ability to remain calm and professional in time-sensitive situations.
Strong attention to detail.
Proficiency with email, spreadsheets, and standard computer systems.
Ability to manage changing schedules and competing priorities.
Strong follow-up and problem-solving skills.

Responsibilities

Coordinate daily pickup and delivery schedules.
Assign and communicate shipment details to drivers and transportation partners.
Monitor active shipments and maintain accurate dispatch records.
Track driver availability, appointment times, and route changes.
Communicate schedule updates and changes promptly.
Assist with coordinating last-minute transportation needs.
Serve as an administrative communication point for drivers and carriers.
Provide pickup addresses, delivery information, appointment details, and other approved instructions.
Confirm driver arrival, pickup, and delivery status.
Communicate changes in schedules, locations, or customer requirements.
Maintain professional communication with transportation partners.
Document important driver and carrier communications.
Monitor shipments throughout the transportation process.
Update shipment statuses in the transportation-management system or company database.
Follow up on delayed, missed, or incomplete pickups and deliveries.
Communicate estimated arrival updates to customers and internal personnel.
Track proof-of-delivery and other required documentation.
Respond to routine customer questions regarding shipment schedules and status.
Notify customers of approved delays or schedule changes.
Confirm pickup and delivery appointments.
Document customer requests and follow-up requirements.
Escalate service complaints or complex operational issues to management.