Strategic Dispatch & Customer Care Specialist

Voda Cleaning & Restoration of NW Arkansas; United States; Presencial; USD 23 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Advancement opportunities

Paid time off

Training & development

Resumo da oferta

Voda Cleaning & Restoration of NW Arkansas is seeking a Dispatch & Customer Care Coordinator to keep daily operations running smoothly. You will answer phones, manage leads, schedule and dispatch technicians, and communicate updates to customers.

This role requires strong organization, proactive problem-solving, and the ability to juggle multiple tasks. Training and development opportunities, competitive pay, and potential for advancement are offered.

Qualificações

• Highly organized and able to manage multiple moving parts.

Responsabilidades

• Answer phones and respond to new customer inquiries.
• Manage incoming leads and follow up with potential customers.
• Schedule and dispatch technicians.
• Communicate appointment details and job updates with customers.
• Monitor jobs and coordinate next steps.
• Review time entries and follow up on missing or incomplete time tracking.
• Organize job documentation and closeout information.
• Enter cleaning estimates and CRM data.
• Track equipment and ensure proper job assignment.

Conhecimentos

Customer service

Scheduling

Dispatching

CRM

Time management

Ferramentas

CRM software

Descrição da oferta de emprego

Voda Cleaning & Restoration of NW Arkansas is seeking a Dispatch & Customer Care Coordinator to keep daily operations running smoothly. You will answer phones, manage leads, schedule and dispatch technicians, and communicate updates to customers.

This role requires strong organization, proactive problem-solving, and the ability to juggle multiple tasks. Training and development opportunities, competitive pay, and potential for advancement are offered.