Operations Dispatch & Client Care Specialist

Voda Cleaning & Restoration; United States; Vor Ort; USD 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Zusammenfassung

Voda Cleaning & Restoration of NW Arkansas is growing, and we’re looking for an organized, dependable, and customer-focused person to join our team as a Dispatch & Customer Care Coordinator. This role communicates with customers, coordinates technicians and schedules, keeps job information organized, and helps ensure important details don’t fall through the cracks.

Compensation: $17.00 – $20.00 per hour. You’ll thrive in a role that requires prioritizing, problem-solving, and following through

Aufgaben

• Answer phones and respond to new customer inquiries
• Manage incoming leads and follow up with potential customers
• Schedule and dispatch technicians
• Communicate appointment details and job updates with customers
• Monitor jobs throughout the day and help coordinate next steps
• Keep technicians on track with required job updates and documentation
• Review technician time entries and follow up on missing or incomplete time tracking
• Review and organize job documentation, including photos, readings, customer signatures, and required closeout information
• Follow up with technicians when required job information is missing
• Enter cleaning estimates and job information into our CRM
• Track equipment and make sure it is assigned to the appropriate jobs
• Order and track supplies and inventory to help ensure the team has the materials and equipment they need
• Learn the administrative side of insurance restoration jobs as you grow in the position

Jobbeschreibung

Voda Cleaning & Restoration of NW Arkansas is growing, and we’re looking for an organized, dependable, and customer-focused person to join our team as a Dispatch & Customer Care Coordinator. This role communicates with customers, coordinates technicians and schedules, keeps job information organized, and helps ensure important details don’t fall through the cracks.

Compensation: $17.00 – $20.00 per hour. You’ll thrive in a role that requires prioritizing, problem-solving, and following through