Dispatch & Scheduling Pro - Customer-Focused & Growth

SERVPRO of Portland; Gorham (ME); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Job summary

SERVPRO of Portland is seeking a Dispatch Coordinator to support scheduling Restoration Managers at customer locations and assess work needs. The role requires organization, strong customer service, and the ability to assist others in their time of need.

Ideal candidates have office experience, dispatch exposure, and familiarity with local geography. The position offers growth opportunities within a fast-paced restoration environment.

Qualifications

• 2+ years of customer service and/or office experience
• Prior dispatch experience preferred
• Ability to multitask and stay detail oriented

Responsibilities

• Dispatch and schedule Restoration Managers to incoming leads
• Review and maintain scheduling for equipment pickups
• Schedule pickup and returns of customer area rugs
• Keep log of customer survey results
• Perform detailed and accurate data entry
• Handle incoming calls about past services and general inquiries
• Collaborate with other departments as needed

Skills

Customer service

Dispatch experience

Data entry

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance

SERVPRO of Portland is hiring a Dispatch Coordinator!

Benefits

SERVPRO of Portland offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

Join Team Lamey as our newDispatch Coordinatorwho assists with scheduling Restoration Managers to the customers location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and stive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

• Dispatch and schedule Restoration Managers to incoming leads.
• Review and maintain the scheduling for equipment pickups
• Schedule pickup and returns of customer's area rugs
• Keep log of customer survey results
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments, as needed

Position Requirements

• High school diploma/GED (preferred)
• At least 2 years of customer service and/or office-related experience
• Prior dispatch experience preferred
• Ability to multitask and to remain detail orientated
• Knowledge of local geographical area is preferred
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law