Strategic Director, Senior Companion Programs

Socket.dev; Cleveland (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Socket.dev is seeking an experienced Senior Companion Program Manager to lead volunteer operations, partnerships, compliance, budgeting, and reporting to achieve program goals. You will supervise volunteers, coordinate with partners, prepare grants, analyze data, and ensure quality across all program activities.

The role requires 3–5 years in program management or related field, strong communication and organizational skills, and willingness to travel to program sites in the Cleveland area.

Qualifications

• Bachelor's degree in social work, business administration, or related field.
• Strong verbal, written, oral and electronic communication skills, including public speaking.
• Experience with databases or program information systems.
• Strong organizational, communication, interpersonal, and problem-solving skills.
• Ability to develop and maintain effective relationships with volunteers, staff, community partners, funders, and other stakeholders.
• Attention to detail and ability to handle information confidentially.
• Excellent interpersonal and coaching skills.
• Demonstrated proficiency in adult learning methods and training processes.
• Reliable transportation and ability to travel regularly to program and volunteer sites.

Responsibilities

• Provide operational leadership for the Senior Companion Program, overseeing volunteers, community partnerships, compliance, budget and funding, data, reporting, and service quality to achieve program goals.
• Work with Volunteer Manager to assign Senior Companion volunteers to community agencies based on service needs and availability of stipend funds; accepts volunteer requests, matches volunteers to assignments, and coordinates scheduling.
• Supervise, support, and evaluate volunteers in accordance with agency policies and applicable funder requirements; conducts and oversees annual performance evaluations and addresses issues affecting volunteer service.
• Work with the Senior Companion Advisory Committee, station liaisons, case managers, and community partners to address volunteer concerns, strengthen service delivery, and ensure program success.
• Develop, implements, and evaluates program outreach strategies in collaboration with Marketing and Communications to increase program awareness and utilization.
• Responsible for planning of the project by assessing the systemic community needs and annually completing an analysis of budgets and staffing needs.
• Assist in preparing grant proposals, budgets, and other funding requests to sustain and expand services.
• Prepare statistical and narrative reports for Benjamin Rose, government agencies, funders, and other stakeholders.
• Oversee program records, volunteer files, staff documentation, and other program materials to ensure compliance with agency policies, procedures, and funder requirements.
• Ensure timely and accurate completion of data required for volunteer stipend processing, billing, and reimbursement, and coordinates submission to the Accounting Department.
• Manage the program information system/database, ensuring accurate and timely data entry, compliance with agency and funder requirements, and production of reports as needed.
• Collaborate with local, regional, and state volunteer programs and professional associations to share information, identify best practices, and pursue service delivery and funding opportunities.
• Participate in local and national Senior Corps meetings and forums to maintain partnerships, share best practices, and stay informed of emerging priorities and opportunities.
• Complete monthly volunteer stipend processing and related administrative functions.

Skills

Public speaking

Microsoft Office

Data management

Volunteer management

Interpersonal skills

Confidentiality

Education

Bachelor's degree in social work or related field

Tools

Database systems

Job description

Socket.dev is seeking an experienced Senior Companion Program Manager to lead volunteer operations, partnerships, compliance, budgeting, and reporting to achieve program goals. You will supervise volunteers, coordinate with partners, prepare grants, analyze data, and ensure quality across all program activities.

The role requires 3–5 years in program management or related field, strong communication and organizational skills, and willingness to travel to program sites in the Cleveland area.