Senior Residential Programs Manager

Socket.dev; East Sandwich (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Socket.dev seeks an experienced leader to manage residential services and supervise staff across multiple homes. You will ensure compliance with state standards, develop treatment plans, and coach supervisors to deliver high-quality supports for individuals with complex needs.

Responsibilities include regulatory reviews, staff trainings, and acting as liaison with state agencies. A MA driver’s license and willingness to provide hands-on support are required.

Qualifications

• Bachelor’s degree preferred.
• Minimum 6 years prior experience including 3 years residential management and staff management experience and 3 years supporting individuals with intellectual and developmental disabilities, autism, brain injuries or other unique challenges.
• Knowledge of regulatory compliance.
• Prior supervisory experience required.
• Ability and willingness to provide hands-on personal care.
• Strong organizational skills.
• Effective verbal and written communication with coworkers and supported individuals.
• Valid driver’s license in the state of Massachusetts required.
• Successful completion of all state and Agency mandated trainings required upon hire.
• Successful completion of Medication Administration Training certification required upon hire.

Responsibilities

• Hires, trains, evaluate, and provide support to Residential Supervisors assigned to residences; ensures Residential Supervisors understand program and performance standards.
• Ensures regulatory and policy compliance in assigned homes by conducting comprehensive record reviews, facility inspections, program participant fund audits and other programmatic reviews geared to ensure program participants receive optimal services and are comfortable in their homes and supporting community.
• Guides Residential Supervisors in the development of appropriate treatment plans, including but not limited to, individual service plans (ISP), provider service agreements, assessments, individual residence plans, person-centered plans behavior protocols and clinical support plans for all program participants supported. Monitors implementation of all plans.
• Assists with recruiting, supervising, and training Direct Support Professionals.
• Serves as the primary liaison with the Massachusetts Rehabilitation Commission (MRC) State Head Injury Program and the Department of Developmental Services (DDS) for people in assigned homes.
• Provides regular, mandatory trainings for all Agency staff including, but not limited to, fire safety, emergency procedures, universal precautions, vital signs, assessing signs and symptoms of illness or injury and other relevant trainings.
• Reviews and finalizes reporting including incident reports, restraint reports, medication occurrence reports, ISP assessments and objectives and other key reports.
• Ensures Agency is compliant with state regulatory standards, as well as, standards set forth by CARF.
• Provides rotational weekend and evening coverage for emergency on-call.
• Serves as mandated reporter for suspected cases of abuse and/or neglect to the Disabled Persons Protection Commission (DPPC).

Skills

Leadership

Regulatory compliance

Staff development

Communication

Quality management

Problem solving

Ethics & diversity

Integrity

Education

Bachelor’s degree preferred

Job description

Socket.dev seeks an experienced leader to manage residential services and supervise staff across multiple homes. You will ensure compliance with state standards, develop treatment plans, and coach supervisors to deliver high-quality supports for individuals with complex needs.

Responsibilities include regulatory reviews, staff trainings, and acting as liaison with state agencies. A MA driver’s license and willingness to provide hands-on support are required.