Strategic Director, Deposit & Digital Operations

Mid Penn Bancorp Inc.; Harrisburg (Dauphin County); Presencial; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

401(k) with employer match

Employee stock purchase plan

Paid time off

Descripción de la vacante

Mid Penn Bank seeks a Director of Deposit and Digital Operations in Harrisburg or Halifax, PA, to lead deposit and digital banking operations, ensure high-level customer service, and manage risk controls. The role collaborates across risk management, compliance, and IT to enhance processes and technology platforms.

The candidate will oversee system implementations and vendor relationships, drive operational excellence, and contribute during mergers, with a focus on regulatory compliance and

Formación

• A B.S. or B.A. degree in related field of study normally required.
• A minimum of seven (7) to ten (10) years' experience in related positions is normally required.
• Experience in banking operations, deposit operations, digital/electronic banking, or a relational operational discipline strongly preferred.

Responsabilidades

• Provides leadership and oversight of the organization’s deposit operations and digital banking operations departments, ensuring efficient operations and a high level of customer service.
• Oversees operational processes related to deposit accounts, account maintenance, transaction processing, electronic banking, online and mobile banking, debit card services, and other banking services, as applicable.
• Monitors operational performance through service-level agreements, KPIs, productivity measures, error rates, exception volumes, and other metrics.
• Develops and maintains procedures, workflows, and internal controls to promote consistency, efficiency, accuracy, and customer service.
• Evaluates processes and identifies opportunities to automate, streamline, or improve processes with proper risk controls.
• Partners with IT and third-party providers to support implementation, enhancement, testing, and administration of deposit and digital banking systems.
• Provides operational leadership for system implementations, product enhancements, conversions, upgrades, and other technology initiatives affecting deposit or digital operations.
• Participates in user acceptance testing, process validation, issue resolution, and implementation planning for new or enhanced products and systems.
• Oversees investigation and resolution of operational issues, transaction exceptions, customer-impacting errors, system issues, and service disruptions.
• Maintains awareness of emerging digital banking technologies, fraud trends, and industry practices that may affect the bank’s operational environment.
• Serves as an operations leader during mergers and acquisitions, contributing expertise in operational areas.

Conocimientos

Operations leadership

Deposit operations

Digital banking operations

Regulatory compliance

Risk management

Vendor management

Process improvement

Educación

B.S./B.A. in related field

Herramientas

Core processing systems

Digital banking platforms

Descripción del empleo

Mid Penn Bank seeks a Director of Deposit and Digital Operations in Harrisburg or Halifax, PA, to lead deposit and digital banking operations, ensure high-level customer service, and manage risk controls. The role collaborates across risk management, compliance, and IT to enhance processes and technology platforms.

The candidate will oversee system implementations and vendor relationships, drive operational excellence, and contribute during mergers, with a focus on regulatory compliance and