Strategic Director, Consumer Analytics & Operations

Collectors; Santa Ana (CA); Hybrid; USD 163,000 - 215,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching Plan

Flexible hours

Vacation

Holiday pay

Employee discounts

Job summary

Collectors, headquartered in Santa Ana, CA, seeks a Director of Consumer Analytics & Business Operations to drive analytics strategy across PSA Grading, subscriptions, and customer experience. You’ll balance hands-on analysis with people management and report to the Head of Consumer and Business Operations, with remote or hybrid options and in-office collaboration emphasized.

You’ll lead analytics-to-action, partnering with Data, Pricing, Product, and Finance to define metrics, and mentor two

Qualifications

• 8+ years in business analytics, product analytics, or consulting (ideally in a D2C business) with a Bachelor’s or equivalent; Master’s is a bonus
• Proven track record developing talent and leading a team of analysts
• Skilled communicator who can distill complex analysis into clear, actionable recommendations for senior leadership
• Strategic thinker with a bias for action and strong business judgment
• Expert in SQL and data abstraction, with fluency in BI/visualization tools like Tableau or Lightdash; dbt a plus
• AI-forward, with hands-on experience using tools like Claude to speed up analysis, reporting, and daily workflows — ideally integrating AI into data/BI tooling

Responsibilities

• Set strategic direction for PSA Grading Analytics and Business Operations; own the measurement and instrumentation across these areas
• Operate as a player-coach: produce hands-on, high-leverage analysis while managing and developing two direct reports
• Partner with Data, Pricing, Product, and Finance to define key metrics and measurement frameworks that matter most to the business
• Lead deep-dive analyses that inform strategy, synthesizing findings into clear recommendations for executive and board audiences
• Identify and drive process improvements across the analytics and business operations functions
• Set the bar for analytical rigor and speed — establishing best practices for reporting, forecasting, and experimentation, and leveraging AI to accelerate insights

Skills

Business analytics

Product analytics

Team leadership

SQL

BI tools

dbt

AI tooling

Education

Bachelor’s degree or equivalent

Master’s in quantitative field (bonus)

Tools

Tableau

Lightdash

dbt

Job description

Collectors, headquartered in Santa Ana, CA, seeks a Director of Consumer Analytics & Business Operations to drive analytics strategy across PSA Grading, subscriptions, and customer experience. You’ll balance hands-on analysis with people management and report to the Head of Consumer and Business Operations, with remote or hybrid options and in-office collaboration emphasized.

You’ll lead analytics-to-action, partnering with Data, Pricing, Product, and Finance to define metrics, and mentor two