Director, Consumer Analytics & Growth Operations

Collectors Holdings, Inc.; Santa Ana, Northern (CA, KY); Hybrid; USD 163,000 - 215,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Vacation: flexible time-off

Holiday Pay

Employee Discounts

Commuter benefits

Educational assistance

Flexible Hours

Team events

Job summary

Collectors Holdings, Inc. is seeking a Director of Consumer Analytics & Business Operations for the PSA Authentication & Grading business in Santa Ana. The role shapes analytics strategy, drives the roadmap, and blends hands-on analysis with people management.

You will report to the Head of Consumer and Business Operations and manage two directors while collaborating with Data, Pricing, Product, and Finance to define critical metrics and measurement frameworks.

Qualifications

• 8+ years in business analytics, product analytics, or consulting (ideally in a D2C business).
• Bachelor’s degree or equivalent; Master’s in quantitative field is a bonus.
• Proven track record developing talent and leading a team of analysts.
• Skilled communicator who distills complex analysis for senior leadership.
• Expert in SQL and data abstraction, with BI tools like Tableau or Lightdash; dbt a plus.
• AI-forward with hands-on experience using Claude to speed up analysis and reporting.

Responsibilities

• Set strategic direction for PSA Grading Analytics and Business Operations.
• Own measurement and instrumentation across these areas.
• Lead hands-on, high-leverage analysis while managing two direct reports.
• Partner with Data, Pricing, Product, and Finance to define key metrics.

Skills

SQL

Data analytics

Leadership

Communication

BI/Visualization

Claude AI

Education

Bachelor’s degree in a quantitative field

Master’s degree in a quantitative field

Tools

Tableau

Lightdash

dbt

Claude AI

Job description

Collectors Holdings, Inc. is seeking a Director of Consumer Analytics & Business Operations for the PSA Authentication & Grading business in Santa Ana. The role shapes analytics strategy, drives the roadmap, and blends hands-on analysis with people management.

You will report to the Head of Consumer and Business Operations and manage two directors while collaborating with Data, Pricing, Product, and Finance to define critical metrics and measurement frameworks.