Director of Consumer Analytics & Operations (Hybrid/Remote)

Collectors Universe, Inc.; California (MO); Hybrid; USD 163,000 - 215,000; Full time

Benefits offered by this job

Health Insurance

Fertility benefits

Commuter benefits

Education assistance

401(K) Matching

Flexible hours

Vacation & holidays

Job summary

Collectors Universe, Inc. seeks a Director, Consumer Analytics & Business Operations for the PSA Authentication & Grading business. You will lead analytics strategy, translate data into strategic recommendations, and manage two directors. Based in Santa Ana with remote/hybrid options; report to Head of Consumer & Business Operations.

You will collaborate with Data, Pricing, Product, and Finance to define metrics and accelerate insights, driving both operational excellence and customer experience.

Qualifications

• 8+ years in business analytics, product analytics, or consulting, ideally in a D2C business.
• Strong leadership experience and ability to manage analysts.
• Ability to translate complex analysis into clear leadership recommendations.

Responsibilities

• Set strategic direction for PSA Grading Analytics and Business Operations.
• Own measurement and instrumentation across analytics areas.
• Hands-on analysis while managing two direct reports.
• Collaborate with Data, Pricing, Product and Finance on key metrics.
• Lead deep-dive analyses and present to executives and board.
• Identify process improvements across analytics and ops functions.
• Establish best practices for reporting, forecasting, and AI-enabled insights.

Skills

Analytics

Team leadership

SQL

Tableau

dbt

AI Claude

Communication

Education

Bachelor's degree

Master's degree (bonus)

Tools

Lightdash

Job description

Collectors Universe, Inc. seeks a Director, Consumer Analytics & Business Operations for the PSA Authentication & Grading business. You will lead analytics strategy, translate data into strategic recommendations, and manage two directors. Based in Santa Ana with remote/hybrid options; report to Head of Consumer & Business Operations.

You will collaborate with Data, Pricing, Product, and Finance to define metrics and accelerate insights, driving both operational excellence and customer experience.