Operations Analytics Specialist

Collectors Universe Inc.; Santa Ana (CA); On-site; USD 61,396 - 99,678; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Flexible time-off

Employee Discounts

Flexible Hours

Job summary

Collectors Universe Inc. in Santa Ana is seeking an Operations Analyst to enhance their Customer Relations teams through data-driven insights. This role is pivotal in building reports and dashboards that support operational performance.

The candidate should have over 5 years in analytics, proficiency in SQL and visualization tools, and a strong customer service mindset. Benefits include health insurance, flexible hours, and a fun working environment.

Qualifications

• 5+ years in operations or business analytics experience.
• Broadly data fluent, comfortable across multiple data sources.
• Highly autonomous and able to navigate ambiguity.

Responsibilities

• Embed in Operations teams for insight and reporting needs.
• Build and maintain dashboards for non-technical audiences.
• Support Customer Relations with performance reporting.

Skills

Data analytics

Communication

SQL proficiency

Customer service understanding

Google Sheets/Excel proficiency

Education

BS/MS in a related field or equivalent experience

Tools

SQL

Lightdash

Tableau

Salesforce

Job description

Collectors Universe Inc. in Santa Ana is seeking an Operations Analyst to enhance their Customer Relations teams through data-driven insights. This role is pivotal in building reports and dashboards that support operational performance.

The candidate should have over 5 years in analytics, proficiency in SQL and visualization tools, and a strong customer service mindset. Benefits include health insurance, flexible hours, and a fun working environment.