Strategic Digital Account Manager - Water Tech

Watts Water Technologies; Northern (KY); Hybrid; USD 93,000 - 113,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Paid holidays and PTO

Job summary

Watts Water Technologies is seeking an Account Manager, Digital to own and grow a portfolio of customer accounts across the lifecycle. This role partners with Sales, Customer Success, and Product to deliver value, renewals, and expansions while ensuring a strong customer experience across multiple regions.

The position is remote within the U.S. with up to 20% travel and reports to the Director, Customer Experience and Revenue Operations.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 3–7 years of experience in account management, customer success, sales, or related role.
• Proven ability to drive retention, renewals, and revenue growth through consultative engagement.
• Experience collaborating cross-functionally with Sales, Product, Operations, and Support.

Responsibilities

• Own the strategic management and growth of an assigned portfolio of customer accounts.
• Develop and execute strategic account plans, enabling retention and expansion.
• Lead renewal planning and support strategies to maximize gross retention.
• Analyze customer data and usage metrics to identify opportunities and advise on solutions.
• Collaborate with cross-functional teams to deliver a seamless customer experience.

Skills

Account management

Customer success

Relationship management

Strategic account planning

Cross-functional collaboration

Renewals & upsell

Data analysis

Communication skills

Education

Bachelor's degree or equivalent

Job description

Watts Water Technologies is seeking an Account Manager, Digital to own and grow a portfolio of customer accounts across the lifecycle. This role partners with Sales, Customer Success, and Product to deliver value, renewals, and expansions while ensuring a strong customer experience across multiple regions.

The position is remote within the U.S. with up to 20% travel and reports to the Director, Customer Experience and Revenue Operations.