Remote Digital Account Manager – Water & IoT Solutions

Watts Water Technologies; Massachusetts; On-site; USD 93,000 - 113,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Paid time off and holidays

Professional development opportunities

Job summary

Watts Water Technologies seeks an Account Manager, Digital to manage and grow a portfolio of customer accounts across the lifecycle. You will own relationships with stakeholders across operations, facilities, engineering, finance, and leadership to drive retention, expansion, and measurable business outcomes.

Remote within the United States, you will collaborate with Sales, Customer Success, Marketing, Product, and Finance to develop account plans, conduct business reviews, forecast retention,

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• 3–7 years of experience in Account Management, Customer Success, Sales, or related role.
• Proven success driving retention, renewal, and revenue growth within accounts.
• Strong cross-functional collaboration and stakeholder management abilities.
• Ability to analyze data and translate insights into actionable recommendations.

Responsibilities

• Own the strategic management and growth of an assigned portfolio of customer accounts.
• Build trusted relationships with customer stakeholders across operations, facilities, engineering, finance, and leadership.
• Develop and execute strategic account plans to identify objectives, risks, and growth opportunities.
• Conduct regular business reviews to evaluate performance and align solutions with goals.
• Advise customers on recommendations supporting operational performance and value realization.
• Identify opportunities for cross-sell, upsell, and account expansion within existing customers.
• Lead renewal planning and strategies to maximize retention and net revenue.
• Collaborate with Sales, Finance, Product, Operations, Technical Support, and Field Services to drive growth.
• Forecast retention and expansion opportunities and maintain accurate pipeline data.
• Champion customer insights and coordinate cross-functional resources to resolve issues.

Skills

Account management

Customer success

Sales

Business development

CRM

Data analysis

Stakeholder management

Cross-functional collaboration

Communication

Presentation

Strategic thinking

Education

Bachelor's degree or equivalent

Tools

CRM platforms

Job description

Watts Water Technologies seeks an Account Manager, Digital to manage and grow a portfolio of customer accounts across the lifecycle. You will own relationships with stakeholders across operations, facilities, engineering, finance, and leadership to drive retention, expansion, and measurable business outcomes.

Remote within the United States, you will collaborate with Sales, Customer Success, Marketing, Product, and Finance to develop account plans, conduct business reviews, forecast retention,