Strategic Projects Customer Service Lead - Remote

Watts Water Technologies; Plymouth (MN); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Medical & dental coverage

Retirement benefits

Paid holidays & PTO

Educational reimbursement

Fitness reimbursements

Employee discounts

Job summary

Watts Water Technologies is seeking a Customer Service Representative III – Strategic Projects to lead day-to-day deliverables for large, strategic accounts such as data centers. The role coordinates across Sales, Product Management, Operations and Manufacturing to ensure on-time, accurate project execution.

The position requires advanced customer service expertise, strong order management, and the ability to manage multi-stakeholder projects in a remote work setting with occasional travel.

Qualifications

• Minimum 5 years of applicable experience preferred.
• Experience with large, project-based accounts.
• Strong order management and ERP system skills.
• Excellent communication and teamwork.

Responsibilities

• Serve as primary CS point for strategic accounts and high-volume projects.
• Manage day-to-day deliverables to meet timelines and expectations.
• Coordinate cross-functionally with Sales, PM, Ops, Planning, Manufacturing and Logistics.
• Maintain proactive, clear communication throughout the project lifecycle.
• Monitor orders, changes, and shipments; track status in ERP systems.

Skills

Customer service

Order management

Cross-functional collaboration

Problem solving

Communication

Tools

SAP S/4HANA

QAD

Microsoft Excel

ERP systems

Job description

Watts Water Technologies is seeking a Customer Service Representative III – Strategic Projects to lead day-to-day deliverables for large, strategic accounts such as data centers. The role coordinates across Sales, Product Management, Operations and Manufacturing to ensure on-time, accurate project execution.

The position requires advanced customer service expertise, strong order management, and the ability to manage multi-stakeholder projects in a remote work setting with occasional travel.