Strategic Deployment Lead - Eastern Europe

Trm-Labs; Delaware; On-site; USD 120,000 - 180,000; Full time

Job summary

TRM Labs is seeking a Deployment Strategist to partner with crypto businesses, trace illicit funds, and operationalise scalable compliance programs. You will manage strategic accounts, drive platform adoption, and deliver measurable, long‑term impact across investigations and regulatory compliance.

You will work with financial institutions, exchanges, and other partners, delivering demonstrations, training, and proactive support while shifting with evolving regulatory expectations and product

Qualifications

• 5+ years of professional experience, ideally within crypto businesses, or financial institutions — preferably in compliance, investigative, or customer-facing functions.
• High proficiency in English is required. Polish language skills are desirable.
• Hands‑on experience with virtual currencies and blockchain analytics, ideally within a compliance or investigative context; strong appetite to deepen expertise in these areas is essential.
• Proven ability to structure complex problems, prioritize critical issues, and deliver actionable solutions.
• Exceptional attention to detail and rigor, particularly in regulatory and investigative contexts.
• Ability to distill and communicate complex technical and investigative concepts to diverse stakeholders.
• Comfort operating in fast‑paced, dynamic environments where regulatory expectations and priorities evolve quickly.

Responsibilities

• Act as a trusted advisor, enabling crypto businesses to maximise the effectiveness of our platform within their investigative, supervisory, risk, and compliance functions.
• Confidently explain complex technical and investigative concepts, supporting customer teams in interpreting blockchain data, building cases, and conducting financial crime investigations.
• Build and deliver product demonstrations tailored to investigators, analysts, compliance officers, supervisors, and risk teams across the private sectors, showing how TRM can be used in real scenarios to uncover networks, follow the money, and disrupt financial crime.
• Conduct structured training sessions to ensure TRM is embedded into customers’ day‑to‑day investigative and compliance programs.
• Serve as the "Voice of the Customer" by channeling customer feedback to product and engineering teams to influence product direction.
• Monitor customer engagement and usage trends, identifying risks and opportunities to drive measurable outcomes.
• Proactively identify early signals of churn risk and implement effective mitigation strategies.
• Establish a consistent engagement cadence with customer stakeholders to understand institutional priorities, regulatory obligations, and emerging risks, proactively addressing challenges before they escalat.

Skills

English proficiency

Blockchain analytics

Compliance

Investigations

Customer-facing

Travel readiness

Job description

TRM Labs is seeking a Deployment Strategist to partner with crypto businesses, trace illicit funds, and operationalise scalable compliance programs. You will manage strategic accounts, drive platform adoption, and deliver measurable, long‑term impact across investigations and regulatory compliance.

You will work with financial institutions, exchanges, and other partners, delivering demonstrations, training, and proactive support while shifting with evolving regulatory expectations and product