Strategic Deployment Engineer – Customer-Facing

Figma; San Francisco (CA); On-site; USD 152,800 - 296,000; Full time

Benefits offered by this job

Equity

Health insurance

Dental & Vision

Retirement plan

Parental leave

Mental health & wellness benefits

Generous PTO

Learning stipend

Work from home stipend

Phone reimbursement

Job summary

Figma is growing its Forward Deployed Engineering team to work with strategic customers, translating deployment patterns into product and engineering insights. You’ll guide Make Local implementations, set up environments, and resolve blockers across teams.

This is a full-time role that can be remote within the United States. You will partner with Customer Experience, Solutions Consulting, Sales, Product, and Engineering to deliver value faster, define success metrics, and contribute to scalable

Qualifications

• Experience in a customer-facing technical role such as Software Engineer, Solutions Engineer, Technical Consultant, Sales Engineer, Developer Advocate, or similar.
• Strong understanding of modern software development practices, including source control, local development environments, deployment workflows, debugging, and build tooling.
• Proven ability to partner with enterprise customers to solve complex technical challenges and drive successful product implementations.
• Excellent communication and stakeholder management skills, with the ability to engage both technical and non-technical audiences across cross-functional teams.
• Demonstrated ability to thrive in ambiguous environments by creating scalable processes, collaborating across teams, and leveraging emerging technologies such as AI and modern developer workflows.

Responsibilities

• Partner directly with strategic customers to understand their technical goals, workflows, codebase environments, and implementation constraints.
• Lead technical discovery and readiness assessments for customer deployments, including repo/environment setup, permissions, configuration needs, and potential adoption blockers.
• Provide hands‑on implementation support for Make Local and related developer‑facing workflows, including setup guidance, debugging, escalation triage, and recommendations on technical implementation patterns.
• Work closely with Customer Enablement Managers, Solutions Consultants, Sales, and account teams to align on customer goals, stakeholders, success criteria, timelines, and account context.
• Capture and synthesize product gaps, bugs, workflow patterns, technical blockers, and customer feedback for Product and Engineering teams.
• Create reusable deployment assets such as technical troubleshooting guides, readiness checklists, account intake templates, implementation playbooks, and customer‑facing enablement materials.
• Help define how Figma should measure success for forward deployed engineering engagements, including time to first workflow, setup success, adoption, active usage, customer feedback, and support effort.
• Contribute to the operating model for Figma’s Forward Deployed Engineering function, helping determine where FDE support is most valuable, how engagements should be scoped, and how the function should scale.

Skills

Customer-facing experience

Communication skills

Stakeholder management

Modern dev workflows

AI & emerging tech awareness

Tools

Git

CI/CD pipelines

DevOps tooling

Job description

Figma is growing its Forward Deployed Engineering team to work with strategic customers, translating deployment patterns into product and engineering insights. You’ll guide Make Local implementations, set up environments, and resolve blockers across teams.

This is a full-time role that can be remote within the United States. You will partner with Customer Experience, Solutions Consulting, Sales, Product, and Engineering to deliver value faster, define success metrics, and contribute to scalable