Remote Enterprise Support Specialist

Screendesk; San Francisco (CA); Remote; USD 60,000 - 88,000; Full time

Job summary

Figma is expanding its Enterprise Product Support team and seeks a technical support expert for enterprise customers. You will diagnose complex inquiries, own cases end-to-end, and partner with Sales to guide large organizations through workspace configurations.

You will advocate for customers and communicate across Product and Engineering to drive improvements. This full-time role can be based in a US hub or fully remote within the United States, with a compensation framework that includes an

Qualifications

• 3+ years’ experience in a technical SaaS support environment for enterprise customers.
• Professional-level proficiency in Portuguese or Korean.
• Experience administering large end-user environments or guiding complex implementations.

Responsibilities

• Develop expertise of Figma products and customer journey to diagnose inquiries.
• Interact with customers daily via email and own cases from start to resolution.
• Collaborate with Sales to guide large organizations through workspace configurations and account setup.
• Advocate for the customer by identifying product/process gaps and presenting data-backed cases for improvements.
• Serve as a primary contact for high-risk escalations, coordinating with partners to communicate resolution.

Skills

Enterprise support

Portuguese/Korean

System administration

Cross-functional alignment

Consultative communication

Job description

Figma is expanding its Enterprise Product Support team and seeks a technical support expert for enterprise customers. You will diagnose complex inquiries, own cases end-to-end, and partner with Sales to guide large organizations through workspace configurations.

You will advocate for customers and communicate across Product and Engineering to drive improvements. This full-time role can be based in a US hub or fully remote within the United States, with a compensation framework that includes an