Strategic Delivery Manager, PMO & Cross-Functional Programs

HP; Atlanta (GA); On-site; USD 93,000 - 144,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off

Job summary

HP, Inc. is seeking a Customer Delivery Manager - Project Management Office Accounts to drive strategy for escalation, change and cost management across service delivery. You will lead cross-functional teams, ensure SLA performance and policy compliance while guiding high‑risk projects to on-time, within-budget outcomes.

The role requires 7+ years in IT/ITSM environments, a four-year degree, and strong communication and analytics. Travel up to 50% and potential for bonus/equity.

Qualifications

• Four-year or Graduate Degree in CS, IT, Business Administration, or related discipline.
• 7+ years of work experience, preferably in ITIL/ITSM, business, customer support, or related field.

Responsibilities

• Formulates strategies in areas like performance metrics, escalation, change management, and communication with customers.
• Owns expense/cost targets for all service delivery requirements, developing, implementing, and monitoring expense controls.
• Manages high-risk projects, leads cross-functional teams, and implements corrective actions.
• Oversees timely SLA delivery, manages vendor negotiations, and contributes to account and strategic plans.
• Identifies revenue opportunities, ensures policy compliance, and contributes to organizational goals and initiatives.
• Drives cross-organization optimization efforts, leads knowledge management strategies, and enhances customer engagement processes.
• Develops solutions and participates in presales as well as change order negotiations representing and approving delivery capability and cost solution.
• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
• Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Skills

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Education

Four-year or Graduate Degree in CS/IT/Business or related

Tools

ITIL/ITSM

Job description

HP, Inc. is seeking a Customer Delivery Manager - Project Management Office Accounts to drive strategy for escalation, change and cost management across service delivery. You will lead cross-functional teams, ensure SLA performance and policy compliance while guiding high‑risk projects to on-time, within-budget outcomes.

The role requires 7+ years in IT/ITSM environments, a four-year degree, and strong communication and analytics. Travel up to 50% and potential for bonus/equity.