Strategic Delivery Lead - Customer Projects

HP; Austin (TX); On-site; USD 93,000 - 144,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Parental leave

Job summary

HP in Austin, TX seeks a Customer Delivery Manager for the Project Management Office Accounts to drive strategy, cost controls, and high-risk project oversight. The role leads cross-functional teams to ensure SLA delivery and policy compliance while identifying transformation opportunities.

Key duties include vendor negotiations, escalation and change management, and contributing to strategic plans and revenue opportunities. Travel up to 50% may be required for account delivery engagements.

Qualifications

• Four-year or graduate degree in computer science, information technology, business administration, or related discipline (or commensurate work experience).
• 7+ years of work experience, preferably in ITIL/ITSM, business, customer support, or related field.
• Demonstrated ability to lead cross-functional teams and manage complex service-delivery programs.

Responsibilities

• Formulates strategies in areas like performance metrics, escalation, change management, and communication with customers.
• Owns expense/cost targets for all service delivery requirements, developing, implementing, and monitoring expense controls.
• Manages high-risk projects, leads cross-functional teams, and implements corrective actions.
• Oversees timely SLA delivery, manages vendor negotiations, and contributes to account and strategic plans.
• Identifies revenue opportunities, ensures policy compliance, and contributes to organizational goals.
• Drives cross-organization optimization efforts, leads knowledge management strategies, and enhances customer engagement processes.
• Develops solutions and participates in presales as well as change order negotiations representing and approving delivery capability and cost solution.
• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
• Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Skills

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Education

Bachelora0e9e0a0degree or commensurate experience

Job description

HP in Austin, TX seeks a Customer Delivery Manager for the Project Management Office Accounts to drive strategy, cost controls, and high-risk project oversight. The role leads cross-functional teams to ensure SLA delivery and policy compliance while identifying transformation opportunities.

Key duties include vendor negotiations, escalation and change management, and contributing to strategic plans and revenue opportunities. Travel up to 50% may be required for account delivery engagements.