PMO Delivery Leader — Strategy & Risk Management

HP; Georgia; Hybrid; USD 93,000 - 144,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave (4-12 weeks)

Paid holidays

Flexible vacation and sick leave

Job summary

HP in the United States seeks a Customer Delivery Manager to lead strategy for service delivery, escalation handling, and cost management. The role oversees high-risk projects, ensures SLA delivery, and guides cross-functional teams towards optimized delivery and policy compliance.

The position emphasizes strong communication, project leadership, and proactive issue resolution to drive growth and customer satisfaction within complex accounts.

Qualifications

• Four-year or graduate degree in Computer Science, Information Technology, Business Administration, or related discipline.
• 7+ years of work experience, preferably in ITIL/ITSM, business, customer support, or related field.

Responsibilities

• Formulates strategies in performance metrics, escalation, change management, and customer communication.
• Owns expense/cost targets for all service delivery requirements and monitors controls.
• Manages high-risk projects, leads cross-functional teams, and implements corrective actions.
• Oversees timely SLA delivery, manages vendor negotiations, and contributes to account and strategic plans.
• Identifies revenue opportunities, ensures policy compliance, and supports organizational goals.
• Drives cross-organization optimization efforts and enhances customer engagement processes.
• Participates in presales and change order negotiations representing delivery capability and cost solutions.
• Develops solutions and mentors lower-level employees.

Skills

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Education

Bachelor’s or Graduate Degree in CS/IT/Business

Job description

HP in the United States seeks a Customer Delivery Manager to lead strategy for service delivery, escalation handling, and cost management. The role oversees high-risk projects, ensures SLA delivery, and guides cross-functional teams towards optimized delivery and policy compliance.

The position emphasizes strong communication, project leadership, and proactive issue resolution to drive growth and customer satisfaction within complex accounts.