Customer Delivery Manager - Project Management Office Accounts

HP; Georgia; Hybride; USD 93 000 - 144 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave (4-12 weeks)

Paid holidays

Flexible vacation and sick leave

Résumé du poste

HP in the United States seeks a Customer Delivery Manager to lead strategy for service delivery, escalation handling, and cost management. The role oversees high-risk projects, ensures SLA delivery, and guides cross-functional teams towards optimized delivery and policy compliance.

The position emphasizes strong communication, project leadership, and proactive issue resolution to drive growth and customer satisfaction within complex accounts.

Qualifications

• Four-year or graduate degree in Computer Science, Information Technology, Business Administration, or related discipline.
• 7+ years of work experience, preferably in ITIL/ITSM, business, customer support, or related field.

Responsabilités

• Formulates strategies in performance metrics, escalation, change management, and customer communication.
• Owns expense/cost targets for all service delivery requirements and monitors controls.
• Manages high-risk projects, leads cross-functional teams, and implements corrective actions.
• Oversees timely SLA delivery, manages vendor negotiations, and contributes to account and strategic plans.
• Identifies revenue opportunities, ensures policy compliance, and supports organizational goals.
• Drives cross-organization optimization efforts and enhances customer engagement processes.
• Participates in presales and change order negotiations representing delivery capability and cost solutions.
• Develops solutions and mentors lower-level employees.

Connaissances

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Formation

Bachelor’s or Graduate Degree in CS/IT/Business

Description du poste

Customer Delivery Manager - Project Management Office Accounts Description

This role is responsible for strategy formulation in areas like escalation and change management, cost management for all service delivery requirements, and high-risk project oversight. The role leads cross-functional efforts, ensures SLA delivery and policy compliance, thereby contributing to organizational growth. The role proactively manages issues that could impact service delivery, identifies and drives transformation optimization while managing scope, resources, cost of delivery and coordination.

Responsibilities

• Formulates strategies in areas like performance metrics, escalation, change management, and communication with customers.
• Owns expense/cost targets for all service delivery requirements, developing, implementing, and monitoring expense controls.
• Manages high-risk projects, leads cross-functional teams, and implements corrective actions.
• Oversees timely SLA delivery, manages vendor negotiations, and contributes to account and strategic plans.
• Identifies revenue opportunities, ensures policy compliance, and contributes to organizational goals and initiatives.
• Drives cross-organization optimization efforts, leads knowledge management strategies, and enhances customer engagement processes.
• Develops solutions and participates in presales as well as change order negotiations representing and approving delivery capability and cost solution.
• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
• Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity

• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Minimum Requirements

• Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• 7+ years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field.

Pay

The pay range for this role is $93,400 to $143,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

Job Details

• Job - Services Schedule - Full time
• Shift - No shift premium (United States of America)
• Travel - 50%
• Relocation - No

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal