Delivery Strategy Lead, PMO and Customer Accounts

HP; United States; Remote; USD 93,000 - 144,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term/short term disability

Job summary

HP in the United States seeks a Customer Delivery Manager for the Project Management Office Accounts to lead strategy in escalation and change management, cost control for all service delivery, and high-risk project oversight. You will drive cross-functional optimization, ensure SLA delivery, and engage in policy compliance while managing scope, resources, and delivery costs.

This role involves collaboration with customers, presales, and internal teams, with travel up to 50% and a compensation

Qualifications

• Four-year or graduate degree required in CS/IT/Business or related discipline.
• 7+ years of work experience, preferably in ITIL/ITSM, business, customer support, or related field.
• Experience leading cross-functional teams and managing service delivery scope, cost, and risk.

Responsibilities

• Formulates strategies in areas like performance metrics, escalation, change management, and communication with customers.
• Owns expense/cost targets for all service delivery requirements, developing, implementing, and monitoring expense controls.
• Manages high-risk projects, leads cross-functional teams, and implements corrective actions.
• Oversees timely SLA delivery, manages vendor negotiations, and contributes to account and strategic plans.
• Identifies revenue opportunities, ensures policy compliance, and contributes to organizational goals and initiatives.
• Drives cross-organization optimization efforts, leads knowledge management strategies, and enhances customer engagement processes.

Skills

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Education

Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or related discipline

Job description

HP in the United States seeks a Customer Delivery Manager for the Project Management Office Accounts to lead strategy in escalation and change management, cost control for all service delivery, and high-risk project oversight. You will drive cross-functional optimization, ensure SLA delivery, and engage in policy compliance while managing scope, resources, and delivery costs.

This role involves collaboration with customers, presales, and internal teams, with travel up to 50% and a compensation