Strategic Delivery Director

Ascension; Baltimore (MD); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Comprehensive health coverage

Employer-matched 403(b)

Paid time off (PTO) and holidays

Ascension tuition reimbursement (Vocäe

Employee Assistance Program

Job summary

Ascension is seeking a Director in Market Technology at Ascension St. Agnes in Baltimore. You will lead portfolio management, governance, and issue resolution while guiding strategic technology decisions with market partners.

The role emphasizes servant leadership, relationship building, and cross-functional collaboration to align technology initiatives with organizational goals and patient care excellence.

Qualifications

• High School diploma equivalency with 5 years of applicable cumulative job specific experience, with 2 in leadership/management.
• Associate's or Bachelor's degree with 3 years of applicable cumulative job specific experience, with 2 in leadership/management.
• 5+ years of leadership/management experience preferred.
• 7+ years of Information Technology experience.
• Bachelor's Degree.

Responsibilities

• Portfolio Management - articulate and guide long-term goals and initiatives for growth.
• Governance - establishes demand management with market executives for aligned, vetted and prioritized technology requests.
• Escalations and Problem Resolution - primary point to escalate technology problems and coordinate stakeholders.
• Expert Advising - influence market partners' strategic technology decisions and build proactive partnerships.
• Servant Leadership - lead, guide and provide feedback across teams without direct reporting lines.
• Relationship Management (market) - develop strong relationships with market leaders as primary technology contact.

Skills

Leadership/Management

Information Technology

Education

High School diploma equivalency

Associate's/Bachelor's degree

Job description

Your future role at a glance

• Location: Baltimore, Maryland
• Facility: Ascension St. Agnes
• Department: Market Technology
• Eligible for an annual bonus incentive

How you’ll make an impact in this role

• Portfolio Management -Articulate, and guide the development of long-term goals and initiatives that foster the ministry's growth trajectory.
• Governance - Defines and oversees demand management expectations for team and partners. Including but not limited to working with market executives to establish and maintain a robust Market Governance process that ensures all technology requests are strategically aligned, properly vetted, and prioritized. This process encompasses ideation, evaluation, and decision-making, ensuring that resources are allocated effectively and that decisions align with both short-term needs and long‑term strategic objectives.
• Escalations and Problem Resolution - Serves as the primary point within the market for partners and team members to escalation technology problems with both projects and routine operations. Skilled in independently assessing the issue and owning the engagement of the appropriate stakeholders to overcome.
• Expert Advising - Shape and influence market partners' strategic technology decisions through expert guidance, persuasion, and negotiation. The Director fosters a culture of collaborative decision‑making, where market partners are empowered to make informed choices, while also skillfully navigating resistance and setting boundaries without directly rejecting ideas. The goal is to eliminate a passive, "order-taking" mentality and instead create a proactive, solution‑oriented partnership.
• Servant Leadership -Leading, guiding, giving feedback with influence and ownership without direct reporting structure of associates. Collaborating with other leaders to meet customer expectations
• Relationship Management (market) - Develop and maintain strong relationships with market leaders at various levels resulting in a dynamic where the partners consider the Director their primary point of contact for technology interests and challenges

What Minimum Requirements You’ll Need

Licensure / Certification / Registration

• Required Credential(s):
• None Required.
  

Education

• High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.

Additional Preferences

• 5+ years of leadership/management experience preferred
• 7+ years of Information Technology experience
• Bachelors Degree

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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