Strategic D365 ERP Operations Implementation Lead

Crowe; Knoxville (TN); On-site; USD 103,200 - 210,900; Full time

Job summary

Crowe seeks a Manager - D365 ERP Operations Implementation Architect to lead design and delivery of Microsoft Dynamics 365 ERP Operations solutions for clients. You will combine functional and technical expertise with consulting skills to architect enterprise solutions and mentor delivery teams.

In this client-facing role, you will guide cross-functional delivery, help modernize supply chain and manufacturing processes, and partner with stakeholders to translate requirements into scalable ERP

Qualifications

• Bachelor's degree.
• Microsoft Dynamics 365 certification relevant to ERP Operations or SCM is required; MBA/JD/PhD may substitute.
• 7+ years of experience implementing Microsoft Dynamics 365 ERP Operations (Finance & Supply Chain Management) or equivalent ERP solutions.
• Experience leading full lifecycle ERP implementations from design through deployment and post-go-live support.
• Deep functional expertise across supply chain and operational processes including procurement, inventory, warehousing, manufacturing, production, planning, and asset management.
• Experience designing ERP solution architecture including integrations, data management, and security.
• Experience developing functional requirements, solution designs, testing strategies, and implementation documentation.
• Strong client-facing consulting, communication, facilitation, and presentation skills.
• Demonstrated experience leading project workstreams and mentoring implementation teams.
• Ability to travel as client engagements require.

Responsibilities

• Lead architecture, design, and implementation of Microsoft Dynamics 365 ERP Operations solutions aligned to client objectives and best practices.
• Design comprehensive solution architectures including system integrations, data management, and application security.
• Configure D365 ERP Operations modules including Sales, Purchasing, Inventory Management, Warehouse Management, Production, Planning, Product Information Management, Asset Management, and additional operations and supply chain capabilities.
• Develop functional solution designs for system enhancements and customizations across operations and logistics processes.
• Analyze and optimize business processes to maximize the capabilities of Microsoft Dynamics 365 ERP.
• Partner with executive stakeholders and business users to understand operational requirements and translate them into scalable ERP solutions.
• Lead requirements gathering workshops and develop functional specifications, business scenarios, and solution documentation.
• Serve as a trusted advisor throughout implementation, providing guidance while building strong client relationships.
• Support organizational change by developing training materials, conducting user training, and driving user adoption.
• Lead solution testing, quality assurance, and validation activities through test plans, test cases, and execution.
• Produce high-quality functional documentation, business process documentation, design specifications, and testing artifacts.
• Manage project deliverables, identify risks, and communicate mitigation strategies to project leadership.
• Collaborate with project managers, developers, business analysts, change management professionals, and cross-functional delivery teams to ensure successful implementations.
• Mentor and develop consultants by sharing technical knowledge and implementation experience.
• Stay current on Microsoft Dynamics 365 ERP innovations, emerging technologies, and industry trends.
• Help shape the ERP strategy by identifying new service offerings and technology opportunities.
• Support business development by identifying client opportunities, contributing to proposals, and participating in sales pursuits.
• Collaborate with Microsoft, third-party vendors, and strategic partners to deliver integrated client solutions.

Skills

Leadership

Client-facing

Project leadership

Communication

Travel ability

ERP domain

Solution architecture

Education

Bachelor's degree

Tools

Azure

Power Platform

Dataverse

D365 Integrations

Dynamics 365 Certification

Job description

Crowe seeks a Manager - D365 ERP Operations Implementation Architect to lead design and delivery of Microsoft Dynamics 365 ERP Operations solutions for clients. You will combine functional and technical expertise with consulting skills to architect enterprise solutions and mentor delivery teams.

In this client-facing role, you will guide cross-functional delivery, help modernize supply chain and manufacturing processes, and partner with stakeholders to translate requirements into scalable ERP