Strategic CXM: ABM & Growth Partnerships

Madison Logic; United States; Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Recognition programs

Professional development

Global exposure

Lifestyle spending account

Job summary

Madison Logic is seeking a Client Experience Manager (CXM) to oversee post-sale relationships, renewal and expansion opportunities, collaborating with sales and operations to drive program success.

You will become the trusted advisor on ML solutions and ABM, documenting client goals, delivering strategic guidance, and ensuring campaigns run smoothly while identifying growth opportunities across accounts.

Qualifications

• 5+ years in Customer Success or Account Management.
• Strong background in digital advertising or ABM.
• Proven client-facing experience with senior stakeholders.
• Ability to translate client needs into guidance.
• Familiarity with CRM and marketing automation tools.

Responsibilities

• Understand client goals, KPIs, and outcomes with sales.
• Create and maintain success plans tracking progress.
• Provide strategic guidance and proactive support.
• Help clients optimize ABM using ML data.
• Develop expertise in ML solutions and digital advertising.
• Coordinate delivery with cross-functional teams.
• Partner with Campaign Operations to run campaigns on time.
• Report progress and recommendations regularly.
• Identify opportunities for account expansion with Sales.
• Advocate for clients and relay feedback internally.

Skills

Customer Success

Account Management

Digital Advertising

ABM

C-level communication

Tools

CRMs

Marketing Automation

Job description

Madison Logic is seeking a Client Experience Manager (CXM) to oversee post-sale relationships, renewal and expansion opportunities, collaborating with sales and operations to drive program success.

You will become the trusted advisor on ML solutions and ABM, documenting client goals, delivering strategic guidance, and ensuring campaigns run smoothly while identifying growth opportunities across accounts.