Strategic CSM for Enterprise ABM Campaigns

Wildcard; Santa Monica (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Wildcard is hiring a Customer Success Manager to own campaigns from onboarding through renewal and expansion. You’ll serve as the customer’s strategic advisor and internal quarterback, ensuring campaigns drive measurable pipeline and executive-level alignment.

You’ll lead onboarding, coordinate research, approvals, and production, while translating feedback into actionable plans for research, creative, and operations teams. This is a hands-on role in Santa Monica.

Qualifications

• 3+ years of experience owning customer relationships in Customer Success, account management, client services, or a similar role.
• Experience with enterprise B2B customers; ABM, marketing services, agencies, or high-growth startups is relevant.
• Ability to build trust with senior marketing and sales leaders while coordinating with day-to-day program operators.
• Excellent communication skills; ability to simplify complex work and drive decisions.
• Commercially minded and focused on retention, expansion, and advocacy.
• Strong organizational skills and ability to manage multiple programs simultaneously.
• Able to use data to diagnose problems and tell a clear performance story.
• Experience using AI tools to move faster without outsourcing judgment.
• Willing to work onsite in Santa Monica five days a week.

Responsibilities

• Lead customer onboarding by turning goals, target accounts, team structure, and success criteria into a clear plan.
• Run crisp, useful customer meetings from kickoff to renewal conversations.
• Keep programs moving across research, approvals, production, delivery, and follow-up.
• Translate feedback into actionable direction for research, creative, product, and operations teams.
• Drive adoption among customer sales teams and convert responses into meetings.
• Track engagement data and communicate what’s working and what needs changing.
• Lead renewal and expansion conversations by linking work to measurable value.
• Provide the voice of the customer to shape product and processes for scale.

Skills

Communication

Executive presence

Relationship management

Data-driven

Organizational skills

AI tools

Job description

Wildcard is hiring a Customer Success Manager to own campaigns from onboarding through renewal and expansion. You’ll serve as the customer’s strategic advisor and internal quarterback, ensuring campaigns drive measurable pipeline and executive-level alignment.

You’ll lead onboarding, coordinate research, approvals, and production, while translating feedback into actionable plans for research, creative, and operations teams. This is a hands-on role in Santa Monica.