New Client Experience Manager (Fully Remote)

Madison Logic; United States; Teletrabalho; USD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Professional development

Recognition programs

Resumo da oferta

Madison Logic is seeking an experienced Customer Success professional to partner with clients, sales, and cross-functional teams to drive adoption and outcomes.

You will document client goals, monitor KPIs, and develop success plans to demonstrate progress against objectives, ensuring ongoing satisfaction and expansion opportunities.

Qualificações

• 5+ years experience in Customer Success, Account Management, or Digital Advertising.
• Proven understanding of digital marketing or Account-Based Marketing.

Responsabilidades

• Understand and document client goals, KPIs, and business outcomes in ongoing collaboration with sales.
• Create and maintain success plans to track progress against client goals.

Conhecimentos

Customer Success

Account Management

Digital Advertising

ABM

Descrição da oferta de emprego

• At Madison Logic, we turn buyer uncertainty into confident action using data-driven insights and strategic expertise.
• We help marketers align every decision-maker at every stage of the journey.

Why You'll Love Working Here:

• Access to competitive compensation and benefits that reward your contributions.
• Participation in employee recognition programs and professional development initiatives.

What You'll Do:

• Understand and document client goals, KPIs, and business outcomes in ongoing collaboration with sales.
• Create and maintain success plans to track progress against client goals.

Qualifications:

• 5+ years experience in Customer Success, Account Management, or Digital Advertising.
• Proven understanding of digital marketing or Account-Based Marketing.

Madison Logic

Madison Logic uses data-driven insights to help B2B marketers align decision-makers and accelerate growth. The global team values accountability, teamwork, respect, integrity, and innovation.