Strategic Customer Value Leader for Dealerships

Tekion Corp

Iowa (LA)

On-site

USD 71,000 - 117,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Stock options

Top-tier medical coverage

Unlimited PTO

Job summary

Tekion Corp is hiring a Customer Value Manager to own dealership relationships, drive value plans, and lead outcome-focused reviews. You will partner with cross-functional teams to map usage, adoption, and renewal opportunities, ensuring clear value narratives and proactive risk management.

The role requires travel up to 50% and hands-on experience in SaaS environments. The ideal candidate brings 3–5 years in customer value or account management, proficient CRM and BI tool knowledge, and strong

Qualifications

Bachelor’s degree or equivalent in a related field.
3–5 years in customer value, account management, or SaaS consulting.
Ability to manage executive relationships and lead value-focused conversations.
Strong analytical skills to translate data into value narratives.
Experience forecasting renewal risk and expansion opportunities.
Familiarity with CRM platforms and BI tools.

Responsibilities

Own the customer relationship across assigned dealership accounts and maintain trusted contacts.
Develop and execute a Customer Value Plan for each account.
Lead Value Reviews with a focus on outcomes, adoption, and value realization.
Interpret Dealer Maturity Model data to shape account strategy.
Translate platform usage and performance into a compelling value narrative.
Maintain portfolio health with renewal planning and expansion opportunities.
Collaborate with Sales, Product, Support, and Enablement to remove blockers.
Travel to dealerships and customer events as needed.