Senior Automotive CRM Support Engineer

Tekion Corp; Ohio; In loco; USD 55.000 - 68.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Stock options

Health coverage (medical, dental, and

Unlimited PTO

Descrizione del lavoro

Tekion Corp is seeking an experienced Application Support Engineer to support CRM software for dealership clients. You will coordinate with internal teams, diagnose issues, and ensure resolution in an agile environment.

The role requires automotive CRM experience, strong problem solving, and willingness to handle rotational shifts. Join Tekion’s growth in a fast-paced, cloud-native platform and help deliver exceptional customer experiences while working with cutting-edge tech and data-driven

Competenze

• 5+years of experience as an Application Support Engineer or Customer Support Engineer
• At least 1-2 years in the automotive industry preferably supporting a DMS/CRM
• Previous experience in application, production or product support
• Ability to learn and master employer-specific software
• Complex problem solving
• Written and verbal communication skills
• Ability to diagnose & address application issues
• Candidate should be ready for rotational shift
• Experience in CRM in an automotive environment-preferred
• Basic understanding of IoT and software – preferred
• Knowledge of APIs and coding skills preferred.
• Working knowledge of SQL, Mongo Databases & basic network configuration-desired

Mansioni

• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ability to understand the application both functionally and technically
• Refer to internal databases or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals

Conoscenze

5+ years exp

CRM in automotive

Problem solving

Written and verbal

Rotational shift

IoT understanding

APIs & coding

SQL & MongoDB

Strumenti

CRM software

APIs

SQL

MongoDB

Network config

Descrizione del lavoro

Tekion Corp is seeking an experienced Application Support Engineer to support CRM software for dealership clients. You will coordinate with internal teams, diagnose issues, and ensure resolution in an agile environment.

The role requires automotive CRM experience, strong problem solving, and willingness to handle rotational shifts. Join Tekion’s growth in a fast-paced, cloud-native platform and help deliver exceptional customer experiences while working with cutting-edge tech and data-driven