Senior CRM Support Engineer - Automotive Tech

Tekion; Summerside (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Stock options

Medical, dental, vision coverage

Unlimited PTO

Job summary

Tekion seeks a senior-level Application Support Engineer to act as a subject matter expert for dealership clients, coordinating and communicating on support issues while keeping the team aligned with processes in an agile environment.

The role focuses on resolving customer issues, diagnosing system problems, and escalating as needed. The team emphasizes collaboration, rapid problem-solving, and delivering exceptional customer experiences across Tekion’s cloud-native automotive platforms.

Qualifications

• 5+ years of experience as an Application Support Engineer or Customer Support Engineer.
• At least 1-2 years in the automotive industry preferably supporting a DMS/CRM.
• Previous experience in application, production or product support.
• Ability to learn and master employer-specific software.
• Complex problem solving.
• Written and verbal communication skills.
• Ability to diagnose & address application issues.
• Candidate should be ready for rotational shift.
• Experience in CRM in an automotive environment - preferred.
• Basic understanding of IoT and software – preferred.
• Knowledge of APIs and coding skills preferred.
• Working knowledge of SQL, Mongo Databases & basic network configuration - desired.

Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Ability to understand the application both functionally and technically.
• Refer to internal databases or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.

Skills

CRM support

Application support

SQL

MongoDB

APIs

Coding skills

Tools

CRM systems

DMS

Job description

Tekion seeks a senior-level Application Support Engineer to act as a subject matter expert for dealership clients, coordinating and communicating on support issues while keeping the team aligned with processes in an agile environment.

The role focuses on resolving customer issues, diagnosing system problems, and escalating as needed. The team emphasizes collaboration, rapid problem-solving, and delivering exceptional customer experiences across Tekion’s cloud-native automotive platforms.