Strategic Customer Value Manager | Equity + Unlimited PTO

Tekion Corporation; Northern (KY); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Unlimited PTO

Parental leave

Stock options

Free snacks and beverages

Job summary

Tekion Corporation seeks a Customer Value Manager to own strategic customer relationships within the Customer Value Services organization. You will drive Customer Value Plans, conduct outcome-focused reviews, and partner with CVAs and VVMs to ensure measurable value across dealership accounts.

You will collaborate with Sales, Product, and Support to expand value, renewals, and ongoing success while traveling up to 50% to dealer sites and events.

Qualifications

• Bachelor’s degree in Business, Operations, Automotive Management, Communications, or related field preferred.
• 3–5 years in customer value, account management, or SaaS consulting.
• Experience managing executive relationships with dealer principals or senior stakeholders.
• Strong analytical skills translating data into value narratives.
• Experience forecasting account health, renewal risk, or expansion across a portfolio.
• Experience cross-functionally with Sales, Product, Support, Enablement, or similar teams.
• Familiarity with CRM platforms such as Salesforce preferred.
• Familiarity with BI tools such as Tableau, Looker, or Power BI preferred.
• Automotive industry experience preferred.
• Ability and willingness to travel up to 50% for dealership visits and events.

Responsibilities

• Own the customer relationship across assigned dealership accounts.
• Develop and execute a Customer Value Plan for every account in the portfolio.
• Lead regular Value Reviews with outcome-focused conversations.
• Interpret Dealer Maturity Model positioning and product adoption data to shape strategy.
• Translate platform usage and maturity progress into a compelling value narrative.
• Maintain visibility into portfolio health and renewal readiness.
• Identify and surface expansion opportunities with Sales.
• Represent the voice of the customer internally to drive improvements.
• Coordinate with cross-functional teams to remove blockers and improve outcomes.
• Travel to dealership sites and events as needed.

Skills

Executive relationships

Value-focused conversations

Analytical mindset

Cross-functional collaboration

SaaS experience

Education

Bachelor’s degree

Tools

Salesforce

Tableau

Looker

Power BI

Job description

Tekion Corporation seeks a Customer Value Manager to own strategic customer relationships within the Customer Value Services organization. You will drive Customer Value Plans, conduct outcome-focused reviews, and partner with CVAs and VVMs to ensure measurable value across dealership accounts.

You will collaborate with Sales, Product, and Support to expand value, renewals, and ongoing success while traveling up to 50% to dealer sites and events.