Strategic Customer Value Leader

Tekion; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Stock options

Medical, dental and vision coverage

Early stage startup environment

Home-grown tech stack

Collaborative culture

Transparent culture

Career growth opportunities

Job summary

Tekion seeks a Customer Value Manager to own the relationship across dealership accounts and drive long-term value from Tekion’s platform. You’ll lead value plans, executive conversations, and renewal strategies while coordinating with CVAs and VVMs to ensure measurable outcomes and expanding opportunities.

Ideal candidates bring 3–5 years in SaaS customer value or account management, strong analytical skills, and experience with Salesforce and BI tools.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 3–5 years in customer value, account management, or similar SaaS roles.
• Ability to manage executive relationships with dealer principals and senior stakeholders.
• Strong analytical skills to translate data into a value narrative.
• Experience building account plans and success/value plans.
• Forecasting renewal risk and expansion opportunities.
• Cross-functional collaboration with Sales, Product, Support, Enablement, or similar teams.
• Familiarity with Salesforce CRM; experience with BI tools (Tableau/Looker/Power BI).
• Automotive industry experience preferred; travel up to 50%.

Responsibilities

• Own the customer relationship across assigned dealership accounts.
• Develop, maintain, and execute a Customer Value Plan for each account.
• Lead Value Reviews grounded in dealer performance and value realization.
• Collaborate with CVAs to interpret maturity and adoption data to shape strategy.
• Translate platform usage and maturity progress into a value narrative.
• Maintain visibility into portfolio health and renewal/expansion potential.
• Forecast renewal readiness and support Sales-driven renewals.
• Identify and surface expansion opportunities with Sales.
• Escalate risks and advocate for internal improvements tied to value.
• Coordinate with Virtual Value Managers to reinforce strategy.
• Ensure CVP docs and customer interactions are current and useful.

Skills

Executive relationships

Value storytelling

Account planning

SaaS customer value

Stakeholder management

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Tableau

Looker

Power BI

Job description

Tekion seeks a Customer Value Manager to own the relationship across dealership accounts and drive long-term value from Tekion’s platform. You’ll lead value plans, executive conversations, and renewal strategies while coordinating with CVAs and VVMs to ensure measurable outcomes and expanding opportunities.

Ideal candidates bring 3–5 years in SaaS customer value or account management, strong analytical skills, and experience with Salesforce and BI tools.