Strategic Customer Value Manager – Automotive SaaS

Tekion; Iowa (LA); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive compensation

Stock options

Top-tier medical, dental, and vision

Unlimited PTO

Parental leave

Snacks and beverages

Job summary

Tekion seeks a Customer Value Manager to own the relationship with dealership accounts within Tekion's Customer Value Services organization, driving measurable outcomes and value realization across the portfolio.

You will partner with CV Architects and Virtual Value Managers to translate platform usage into a compelling value narrative, maintain portfolio health, and lead strategic value reviews. Travel up to 50% may be required.

Qualifications

• Bachelor's degree preferred; equivalent relevant experience accepted in lieu of degree.
• 3–5 years in customer value, account management, or a SaaS-facing role with outcomes.
• Ability to manage executive relationships and lead value-focused conversations with senior stakeholders.
• Strong analytical skills to translate data into a compelling customer value narrative.
• Experience forecasting renewal risk and expansion opportunities across a portfolio.
• Familiarity with CRM platforms such as Salesforce and BI tools like Tableau/Power BI.

Responsibilities

• Own the customer relationship across assigned dealership accounts and build trusted relationships with key stakeholders.
• Develop and execute a Customer Value Plan for each account, aligned to dealer priorities and outcomes.
• Lead regular Value Reviews with an outcome-focused approach tied to performance and value realization.
• Interpret dealer maturity, product adoption data, and module utilization to shape strategy.
• Translate usage and performance into a clear value narrative for customers.
• Maintain portfolio health through monitoring renewal status and expansion potential.
• Forecast renewal readiness and coordinate with Sales-led execution for renewals.
• Identify expansion opportunities in partnership with Sales and understand customer needs.
• Escalate risks and advocate for internal improvements to enhance outcomes.
• Collaborate with CV Architects and VVMs to document activity and drive value.

Skills

Executive relationships

Customer relationship management

Value storytelling

Data analysis

Cross-functional collaboration

Education

Bachelor's degree in Business, Operations, Automotive Management, Communications

Tools

Salesforce

Tableau

Looker

Power BI

Job description

Tekion seeks a Customer Value Manager to own the relationship with dealership accounts within Tekion's Customer Value Services organization, driving measurable outcomes and value realization across the portfolio.

You will partner with CV Architects and Virtual Value Managers to translate platform usage into a compelling value narrative, maintain portfolio health, and lead strategic value reviews. Travel up to 50% may be required.