Strategic Customer Success & Training Lead for Media

Thomson Reuters; New York (NY); On-site; USD 47,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

Thomson Reuters is looking for a Customer Success Manager to train and onboard media clients, driving adoption with personalized sessions and webinars. You will analyze usage data, prepare consumption insights, and support renewals for strategic accounts while collaborating with Sales, Support, and Marketing to highlight customer stories.

Ideal candidates have 5+ years in customer success or training within media/B2B tech, excellent communication, and a proactive, organized approach to managing

Qualifications

• 5+ years in customer success, account management, or training within media, publishing, broadcasting, or B2B tech.
• Available for an almost immediate start on a fixed-term contract.
• Proven track record delivering training programs and usage reports that show value.
• Strong analytical skills to monitor health metrics, usage data and trends.
• Excellent relationship-building with diverse stakeholders, including executives.
• Exceptional written and verbal communication and clear data presentation.
• Experience with CRM platforms, CS tools, and data analytics.

Responsibilities

• Deliver product training, demos, and onboarding to drive adoption.
• Lead webinars and personalized sessions for varied customer workflows.
• Analyze content usage and account performance for high-value customers.
• Create usage reports and consumption insights for internal/external use.
• Support renewals and prioritize resources for strategic accounts.
• Collaborate with Sales, Support, and Marketing to showcase success stories.
• Provide product feedback to Product/Development teams.

Skills

Account management

Customer success

Training delivery

Data analytics

Relationship building

Communication

CRM tools

Tools

CRM software

Data analytics tools

Job description

Thomson Reuters is looking for a Customer Success Manager to train and onboard media clients, driving adoption with personalized sessions and webinars. You will analyze usage data, prepare consumption insights, and support renewals for strategic accounts while collaborating with Sales, Support, and Marketing to highlight customer stories.

Ideal candidates have 5+ years in customer success or training within media/B2B tech, excellent communication, and a proactive, organized approach to managing