Strategic Customer Success & Renewal Lead

Litmus Software; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Litmus is seeking a Customer Success Account Manager to join the growing Litmus Customer Success team. You’ll drive customer retention, renewals, adoption, and value realization by building strong relationships, setting success plans, and coordinating onboarding and renewal activities.

You’ll monitor account health, ensure customers realize value from Litmus, and advocate for customers across the company. This is a high-impact role in a fast-scaling software company serving manufacturers and

Qualifications

• Experience in customer success or account management in a software environment.

Responsibilities

• Build relationships with customers and establish success plans.
• Lead onboarding, renewal activities, and monitor account health.
• Advocate for customers across Litmus and drive adoption.

Job description

Litmus is seeking a Customer Success Account Manager to join the growing Litmus Customer Success team. You’ll drive customer retention, renewals, adoption, and value realization by building strong relationships, setting success plans, and coordinating onboarding and renewal activities.

You’ll monitor account health, ensure customers realize value from Litmus, and advocate for customers across the company. This is a high-impact role in a fast-scaling software company serving manufacturers and