Strategic Customer Success Partner

Omnissa; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Omnissa is seeking an EUC Customer Success Manager to help customers adopt, expand, and realize measurable business value from Omnissa solutions. You will partner with executives and cross-functional teams to drive outcomes, improve employee experience, and maximize ROI across the customer's lifecycle.

In this role you will manage executive engagements, deliver value discussions and Executive Business Reviews, identify adoption barriers, and contribute to playbooks, case studies, and thought

Qualifications

• Experience in Customer Success, Account Management, Consulting, Professional Services, or related customer-facing roles.
• Proven success managing enterprise and strategic customer relationships.
• Strong executive presence, communication, presentation, and stakeholder management skills.
• Ability to align technology capabilities to business outcomes.
• Experience with SaaS, cloud, or enterprise software environments.
• Knowledge of customer success methodologies and value realization practices.

Responsibilities

• Build strategic relationships with business decision makers and executive sponsors.
• Deliver business and technical presentations from practitioner through executive level audiences.
• Lead Executive Business Reviews focused on value realization and ROI.
• Identify growth, expansion, and cross-solution adoption opportunities.
• Collaborate with Sales, Support, Product, Engineering, and Renewals teams to ensure success.

Skills

Customer Success

Executive presence

Stakeholder management

SaaS experience

Cross-functional collaboration

Tools

Workspace ONE

Horizon

Digital Employee Experience

Job description

Omnissa is seeking an EUC Customer Success Manager to help customers adopt, expand, and realize measurable business value from Omnissa solutions. You will partner with executives and cross-functional teams to drive outcomes, improve employee experience, and maximize ROI across the customer's lifecycle.

In this role you will manage executive engagements, deliver value discussions and Executive Business Reviews, identify adoption barriers, and contribute to playbooks, case studies, and thought