Senior Strategic Customer Advocacy Leader

Omnissa, LLC; California; On-site; USD 132,000 - 203,000; Full time

Benefits offered by this job

Employee ownership

Health insurance

401k matching

Disability insurance

Paid time off

Growth opportunities

Job summary

Omnissa is seeking a Senior Customer Advocacy Manager to build trusted relationships with customers, identify compelling stories, and coordinate advocacy opportunities across Omnissa teams. You will lead end-to-end development of customer stories, manage references, and collaborate with Sales, Marketing, Product, and Communications to amplify the customer voice for broader impact.

This role requires 7–9+ years in related fields, a customer-first mindset, and the ability to move programs forward

Qualifications

• 7-9+ years of experience in customer marketing, customer advocacy, reference programs, or a related marketing function.
• Proven success building trusted relationships with customers at all levels, including C-level.
• Strong collaboration with Sales and cross-functional global teams.
• Excellent written and verbal communication with attention to detail.

Responsibilities

• Execute customer advocacy programs (references, case studies, videos, reviews) to drive measurable results.
• Build trusted relationships with customer advocates, including executives.
• Partner with Success, Sales, Marketing, Product, and Communications to identify compelling stories.

Skills

Customer marketing

Advocacy programs

Reference programs

Cross-functional collaboration

Education

BS/BA degree

Job description

Omnissa is seeking a Senior Customer Advocacy Manager to build trusted relationships with customers, identify compelling stories, and coordinate advocacy opportunities across Omnissa teams. You will lead end-to-end development of customer stories, manage references, and collaborate with Sales, Marketing, Product, and Communications to amplify the customer voice for broader impact.

This role requires 7–9+ years in related fields, a customer-first mindset, and the ability to move programs forward