Senior Enterprise CSM - Strategic Partner (Remote)

Omatic; Columbia (SC); Remote; USD 110,000 - 140,000; Full time

Job summary

Omatic is seeking a Senior Customer Success Manager to own and grow strategic enterprise accounts. You will serve as a trusted advisor to senior stakeholders, drive renewal strategies, and shape long-term account plans.

You will collaborate across Sales, Professional Services, Product, and Accounting to maximize ROI and adoption of Omatic solutions. You will own NPS and health reporting, translate data into retention and growth actions, and mentor junior CSMs while guiding cross-functional

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 5+ years in Customer Success or account management.
• Proven ability to manage strategic, complex accounts and relationships at senior levels.
• Experience with SaaS metrics (NRR, GRR, ARR, health scoring).
• Mentoring or coaching others is a plus.

Responsibilities

• Own and grow a portfolio of enterprise accounts, advising senior stakeholders.
• Lead high-stakes escalations end-to-end and coordinate across departments.
• Act as strategic partner to Sales, Professional Services, Product, and Accounting.
• Own renewal strategy and forecasting for a strategic book.
• Serve as subject-matter expert on Omatic solutions and nonprofit tech.
• Lead development of best practices and training for CX team.
• Partner with Professional Services on complex implementations.

Skills

Customer success

Account management

Executive communication

Relationship building

Mentorship

Education

Bachelor's degree

Job description

Omatic is seeking a Senior Customer Success Manager to own and grow strategic enterprise accounts. You will serve as a trusted advisor to senior stakeholders, drive renewal strategies, and shape long-term account plans.

You will collaborate across Sales, Professional Services, Product, and Accounting to maximize ROI and adoption of Omatic solutions. You will own NPS and health reporting, translate data into retention and growth actions, and mentor junior CSMs while guiding cross-functional