Strategic Customer Success Partner

ePlus Technology, inc.; Irving, Houston (TX, TX); Sur place; USD 75 000 - 120 000; Plein temps

Résumé du poste

ePlus Technology, inc. is seeking a Customer Success Manager to own the customer experience for services delivery across assigned client accounts in the Irving area.

You will foster strong relationships, coordinate with internal teams, and drive service quality and customer satisfaction. You will lead regular client meetings, advocate for customer needs, and support onboarding, go-live, and ongoing account growth.

Qualifications

• 3–5 years of client-facing experience.
• Experience delivering quality presentations.
• Experience with IT managed services organizations.
• Ability to work independently in a fast-paced environment.
• Strong people management and communication skills.
• Customer-focused with high service expertise.
• Operational services management expertise.
• Technical literacy: Networking, Business Communications, Security, Wireless, SAN, and Server Management.
• Willingness to travel to client sites within a 2–3 hour drive; occasional overnight/air travel.

Responsabilités

• Develop relationships with external customers and internal teams.
• Hold regular client meetings and maintain ongoing communications.
• Advocate customer needs across departments.
• Track satisfaction and coordinate recovery efforts.
• Establish strategic partner relationships with clients and drive value.
• Lead quarterly or semi-annual service reviews.
• Coordinate with third-party annuity services partners on day-to-day issues.
• Act as coordinator for difficult issues with root cause analysis and corrective actions.
• Support onboarding and host go-live meetings.
• Maintain customer data (contracts, escalation lists, location info).
• Facilitate communications for non-managed services.
• Work with sales to identify upsell opportunities.
• Handoff upsell opportunities to BDE/AE for follow-up.
• Provide data for account reconciliation and quotes for Change Orders.
• M motivate and mentor team members.

Connaissances

Client-facing

Presentation skills

Managed services experience

Independent worker

People management

Customer service

Operational services management

Networking

Business communications

Security

Wireless

SAN

Server management

Travel readiness

Description du poste

ePlus Technology, inc. is seeking a Customer Success Manager to own the customer experience for services delivery across assigned client accounts in the Irving area.

You will foster strong relationships, coordinate with internal teams, and drive service quality and customer satisfaction. You will lead regular client meetings, advocate for customer needs, and support onboarding, go-live, and ongoing account growth.