Customer Success Pro: Elevate Experience & Growth

CITC Special Effects; Monroe (WA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Paid holidays and paid time off

Medical, dental, and vision coverage

Simple IRA with 3% employer match

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

Life Insurance and AD&D plans

ORCA Passport benefit for new hires

Job summary

Omni CleanAir in Monroe, WA is seeking a Customer Success Specialist to ensure customer satisfaction and drive successful outcomes across our multi-channel go-to-market, including our e-commerce store. You will educate customers, build strong relationships, and support pre-sales through order fulfillment with a focus on timely, accurate service.

The role requires outstanding communication, problem-solving, and collaboration with the sales and technical teams to optimize the customer journey and

Qualifications

• High school diploma/GED. Associates degree or higher preferred.
• Excellent time management with ability to meet deadlines.
• Proficiency in Microsoft Office.
• Good organizational skills and ability to multitask.
• Excellent phone and cold calling skills.
• Exceptional customer service skills.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Optimistic, problem-solving mindset.

Responsibilities

• Develop detailed understanding of the Omni CleanAir portfolio of products to effectively educate and guide customers.
• Build and nurture strong relationships with customers to understand their needs and goals.
• Support the commercial team in expanding distribution and feet on the street through partnerships.
• Participate in pre-sales activities, including product demonstrations and answering customer queries.
• Data and order entry, invoicing and sales operations reporting, with a sense of timeliness and ensuring the highest-level of accuracy.
• Work closely with the technical support team to ensure timely resolution of technical challenges.
• Gather feedback from customers regarding their experiences and relay insights to internal teams for continuous improvement.
• Proactively identify areas for process optimization to enhance the overall customer journey.

Job description

Omni CleanAir in Monroe, WA is seeking a Customer Success Specialist to ensure customer satisfaction and drive successful outcomes across our multi-channel go-to-market, including our e-commerce store. You will educate customers, build strong relationships, and support pre-sales through order fulfillment with a focus on timely, accurate service.

The role requires outstanding communication, problem-solving, and collaboration with the sales and technical teams to optimize the customer journey and