Strategic Customer Success Partner

Omniseal Solutions; Bristol (RI); On-site; USD 60,000 - 90,000; Full time

Job summary

Omniseal Solutions is seeking a Customer Success professional for an on-site role in Bristol, RI. You will act as the strategic partner to assigned accounts, building trusted relationships and advocating for customer needs to deliver successful outcomes.

You will collaborate with Sales, Operations, Supply Chain, Engineering, Quality, and Finance to align customer expectations with business capabilities and ensure commitments are met, while driving continuous improvement and long-term growth.

Qualifications

• Bachelor's degree preferred (not required).
• Fields of study include Communications, Business, Supply Chain Management, Customer Success Management, or Account Management.
• Experience in a customer-facing role is a plus.

Responsibilities

• Serve as the primary point of contact for assigned customers, building trusted relationships with responsiveness and accountability.
• Understand customer priorities and objectives to deliver a high-quality experience.
• Advocate for customer needs and communicate them across the organization.
• Proactively communicate order status, risks, and resolutions to maintain trust.
• Take ownership of inquiries and escalate or resolve issues with urgency and professionalism.

Skills

Customer-focused

Relationship-building

Communication

Problem-solving

Education

Bachelor's degree preferred

Fields of study: Communications; Business; Supply Chain Management; Customer Success; Account Management

Job description

Omniseal Solutions is seeking a Customer Success professional for an on-site role in Bristol, RI. You will act as the strategic partner to assigned accounts, building trusted relationships and advocating for customer needs to deliver successful outcomes.

You will collaborate with Sales, Operations, Supply Chain, Engineering, Quality, and Finance to align customer expectations with business capabilities and ensure commitments are met, while driving continuous improvement and long-term growth.