Strategic NA Customer Success Leader

Ralliant Corporation; Plainville (CT); On-site; USD 100,870 - 187,110; Full time

Benefits offered by this job

Bonus

Job summary

Ralliant Corporation is seeking a North America Customer Success Manager to lead the regional customer success organization in Plainville, CT. You will drive a proactive operating model, oversee both tactical support and strategic account management, and partner across Sales, Operations, Marketing, Finance, and Product to align customer outcomes.

The role emphasizes coaching a high-performing team, improving service metrics, and delivering proactive customer engagement for core accounts across

Qualifications

• 7+ years in customer success or related B2B roles.
• Experience leading high-volume service teams and strategic customer support.
• Familiarity with CRM, ERP, case management, or reporting systems.

Responsibilities

• Lead unified customer success model across tactical support and strategic account teams.
• Coach, develop, and support a high-performing Customer Success team.
• Own key service metrics such as response time, resolution time, backlog health, customer satisfaction, and escalation responsiveness.
• Oversee proactive engagement plans for key customers to improve satisfaction, responsiveness, and retention.
• Partner with Sales, Operations, Marketing, Finance, and Product teams to improve end-to-end customer outcomes.

Skills

Customer Success Leadership

Team Coaching

KPI Driven Improvement

Cross-Functional Collaboration

Process Improvement

Analytical Thinking

Influence Across Functions

Education

Bachelor's degree

Tools

CRM

ERP

Case Management

Reporting Systems

Job description

Ralliant Corporation is seeking a North America Customer Success Manager to lead the regional customer success organization in Plainville, CT. You will drive a proactive operating model, oversee both tactical support and strategic account management, and partner across Sales, Operations, Marketing, Finance, and Product to align customer outcomes.

The role emphasizes coaching a high-performing team, improving service metrics, and delivering proactive customer engagement for core accounts across