On-Site Strategic Customer Success Lead

Oldcastle BuildingEnvelope; Baltimore (MD); On-site; USD 93,000 - 140,000; Full time

Benefits offered by this job

Benefits package

PTO & holidays

Bonuses and incentives

Training and career development

Job summary

Oldcastle BuildingEnvelope is seeking a Strategic Customer Success Representative to own high-value accounts and coordinate end-to-end delivery of complex orders. This on-site role manages a multi-million-dollar portfolio and collaborates with sales, engineering, and operations to ensure client satisfaction.

The position emphasizes proactive relationship management, cross-functional collaboration, and a focus on seamless post-land support across glass, aluminum, and hardware units.

Qualifications

• Bachelor's Degree or equivalent required or preferred.
• 5+ years of high-touch customer service, project management, and/or sales.
• Experience in glass, glazing, construction, or building products preferred.
• Proven ability to manage multiple accounts and large portfolios.

Responsibilities

• Proactive order ownership and concierge support.
• Post-land account orchestration for strategic accounts.
• Predictive logistics and delivery scheduling with customers.
• Act as single point of contact for clients.
• Provide basic technical support and issue resolution.
• Coordinate cross-functional resources as needed.
• Escalate issues to internal stakeholders when required.
• Support revenue growth through account expansion and upsell opportunities.
• Partner with Strategic Sales for seamless hand-offs during renewals.

Skills

Relationship building

Project management

CRM experience

Communication skills

Education

Bachelor's Degree or equivalent

Tools

CRM software

Microsoft Office

Job description

Oldcastle BuildingEnvelope is seeking a Strategic Customer Success Representative to own high-value accounts and coordinate end-to-end delivery of complex orders. This on-site role manages a multi-million-dollar portfolio and collaborates with sales, engineering, and operations to ensure client satisfaction.

The position emphasizes proactive relationship management, cross-functional collaboration, and a focus on seamless post-land support across glass, aluminum, and hardware units.